5 Articles Tagged facebook

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Personalized Tweets Mean Higher CSAT Scores

  • Laura Bassett
  • October 7, 2015 | 3 minutes to read
  • Many companies have already jumped onto Twitter to increase customer satisfaction, reduce operational costs and provide exceptional customer service, have you? If not, you should…
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Old School Communication Methods Still Rule! (Sometimes)

  • Luke Stangel
  • July 2, 2013 | 3 minutes to read
  • I'm not talking about Morse code, smoke signals, semaphore flags or even Aldis Lamps (look it up). These were already extinct by the time I was…
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Why Social Media is the New Customer Service Channel (Part 3)

  • Carl Knerr
  • January 11, 2013 | 12 minutes to read
  • In my first post of this three-part series, I covered the basics of customer service and social media. The second post made the case that…
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Why Social Media is the New Customer Service Channel (Part 2)

  • Carl Knerr
  • January 9, 2013 | 7 minutes to read
  • This is the second in a series of posts about protecting the brand by providing customer service in social media. The first can be found…
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Why Social Media is the New Customer Service Channel (Part 1)

  • Carl Knerr
  • January 9, 2013 | 5 minutes to read
  • This is the first in a series of three posts about protecting the brand by providing customer service through social media. The second can be…