2 Articles Tagged enterprise texting

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Text Messaging: The Uncharted Channel

  • Guy Clinch
  • December 11, 2013 | 4 minutes to read
  • Navigating the seas of customer experience management today might be compared to the challenges of the ancient mariners exploring new territories. Customer expectations, always on…
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Finally! Avaya Messaging Service Brings Texting into the Business World

  • Luke Stangel
  • October 14, 2013 | 4 minutes to read
  • Everyone knows how popular texting is. Nearly 10 trillion text messages were sent last year. Of all U.S. cellphone owners, 80 percent of them use…