17 Articles Tagged Enterprise Connect

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Winning on the Customer Service Battleground

  • Luke Stangel
  • March 7, 2016 | 5 minutes to read
  • Think back to the last time you had a truly magical customer service experience. For me, it was a recent trip to an airport car…
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The Top 3 Things to Expect at Enterprise Connect 2016 in Orlando

  • Laura Bassett
  • March 1, 2016 | 3 minutes to read
  • Customers want more from you today than they did yesterday – they want information anytime, anywhere and on any device.  Even better, they want you…
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IP Office Takes Top Scores at Enterprise Connect

  • Luke Stangel
  • March 22, 2015 | 3 minutes to read
  • Selecting a team engagement solution in the era of mobility, cloud-based solutions and industry consolidation is no easy task. As new trends disrupt the industry,…
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4 Key Takeaways from Enterprise Connect 2014

  • Luke Stangel
  • March 31, 2014 | 3 minutes to read
  • This was my second year at Enterprise Connect in Orlando--always a major event for Avaya--and this year’s edition was no exception. We had a keynote…
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Enterprise Connect 2014: Avaya Cloud UC Triumphs in the 'Game of CIOs'

  • Luke Stangel
  • March 27, 2014 | 2 minutes to read
  • At Enterprise Connect 2014 last week, a mock Request for Proposal (RFP) was held. This is a simulation of the large contracts that companies and…
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Three Obstacles to Using Skype or Google Hangouts for Business Meetings

  • Luke Stangel
  • March 14, 2014 | 3 minutes to read
  • There's no shortage of freemium ways to communicate: Skype, Google+ Hangouts, Facetime, and many many more. But for businesses that are serious about making their…
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Enterprise Connect 2014 Preview: What to Expect from Avaya in Customer Experience Management

  • Mark J. Fletcher, ENP
  • March 7, 2014 | 1 minute to read
  • FLETCH: Hey. It's Fletch with the Avaya Podcast Network and welcome to TechTalk. We're talking with Lindsay Parker, who is the Senior Director for Enterprise…
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Looking Back at Enterprise Connect

  • Pierre-Paul Allard
  • April 10, 2013 | 3 minutes to read
  • Last month's Enterprise Connect, the communication and collaboration industry's leading conference, is a beast - in the greatest sense. Between show floor activities, keynotes and…
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A Look Back At Enterprise Connect - And Some Good News for Radvision Scopia Desktop!

  • Luke Stangel
  • March 28, 2013 | 2 minutes to read
  • If Enterprise Connect 2013 (EC13) is any indication, it looks to be a good year for video conferencing. As Dave Michels pointed out in his…
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Seven Things to Know About Microsoft Lync (And One Thing You Should Do About It)

  • Luke Stangel
  • March 25, 2013 | 7 minutes to read
  • The economy remains a schizophrenic beast. The stock market may be rocketing upwards, but governments are imposing painful cutbacks such as the U.S. Government's $1.2…
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Delivering the Connected Enterprise at Enterprise Connect

  • Laura Bassett
  • March 22, 2013 | 3 minutes to read
  • What is the connected enterprise? Well - it's gone way past connecting tin cans together with a string! It's certainly about making sure your employees…
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Enterprise Connect 2013: What Was Hot, What Was Not

  • Luke Stangel
  • March 21, 2013 | 5 minutes to read
  • Cloud. Mobile. Video. WebRTC. Unified Communications. Those were the biggest trends at Enterprise Connect 2013, according to analysts convening at the final session of the the…
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How Speech Analytics Helped These Three Contact Centers

  • Luke Stangel
  • March 21, 2013 | 3 minutes to read
  • WebRTC and cloud felt like the belles of the Enterprise Connect 2013 ball (read about Avaya's new Collaborative Cloud and involvement in WebRTC here). No…
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Enterprise Connect: Winning at the Game Of CIOs

  • Luke Stangel
  • March 20, 2013 | 4 minutes to read
  • I've probably been to 50 tech conferences in my career. So things have to be pretty....different in order to surprise me. So the failed keynote…
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Kennedy at Enterprise Connect: Avaya is Taking Control of the Middle

  • Luke Stangel
  • March 19, 2013 | 3 minutes to read
  • In games as varied as football and chess, to actual warfare, controlling the middle of the field is not only vital - it begets a…
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Is Proliferation Federation?

  • David Chavez
  • March 19, 2013 | 3 minutes to read
  • Yesterday at Enterprise Connect, I participated in a panel on the topic of Federation that was moderated by longtime advocate, Russell Bennett. Russell is a…