3 Articles Tagged ecommerce

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Multi-Channel Integration: Some Retailers are Struggling

  • Luke Stangel
  • April 9, 2014 | 2 minutes to read
  • Businesses in the retail sector have some changes to make if they want to adapt to the shifting expectations of their customers and keep them…
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Don't Leave Your Customer Service Reps Hanging – Train Them to Master Live Help Technology

  • Luke Stangel
  • April 8, 2014 | 3 minutes to read
  • Some customer service representatives are better than others. For every “Smiling Sam” there’s a “Debbie Downer,” and businesses play a big role in not just…
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It Should be a No-Brainer: Online Customers Want Better Experiences

  • Luke Stangel
  • April 7, 2014 | 3 minutes to read
  • Is it “Amazon or bust?” It certainly has been for a number of businesses. The online shopping trend has been cannibalizing the sales of brick-and-mortar…