10 Articles Tagged e-commerce

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How Customer Service Tools are Going Mobile

  • Luke Stangel
  • June 2, 2014 | 3 minutes to read
  • A number of retailers are allowing their customers to download smartphone applications that connect them to their e-commerce websites, giving them the ability to search for…
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Why It Only Takes One Bad Brand Interaction to Scare Off 90 Percent of Customers

  • Luke Stangel
  • May 22, 2014 | 3 minutes to read
  • How do you provide great e-commerce service? There is no simple answer, and the proposition becomes more complex with each passing year. Because trends in…
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E-Shopping Satisfaction is at its Lowest Point Since 2001. Why?

  • Luke Stangel
  • May 20, 2014 | 2 minutes to read
  • The Internet has promised many revolutionary innovations over the years, and for the most part, has delivered in a big way. People are now connected…
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Why are Companies with "Digital Maturity" 26% More Profitable?

  • Luke Stangel
  • May 13, 2014 | 3 minutes to read
  • With such a strong emphasis on the role of technology in today's business environment, most decision-makers have become desensitized to the truly transformative effects that…
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Live Help Tech: Less Obstacles; Better Continuity

  • Luke Stangel
  • May 2, 2014 | 3 minutes to read
  • Customer service strategists are confronted with a digital dilemma. While consumers consistently demand more personalized support experiences, they also prefer to minimize their interactions with…
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E-Commerce Support: Essential for Commercial Banks

  • Luke Stangel
  • April 28, 2014 | 2 minutes to read
  • Big, air-conditioned central areas, free coffee and plush chairs: Commercial banks often offer the familiar pleasant and professional brick-and-mortar experience. Meanwhile, many business leaders in…
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4 Business Takeaways from the Day the Government Takes Your Money Away

  • Luke Stangel
  • April 16, 2014 | 2 minutes to read
  • There’s an event for many Americans that leads to more procrastination than a dentist or proctology visit. It’s April 15th, Tax Day. I’ve been using…
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Customer Service Tools: Quit Procrastinating and Learn the Technology

  • Luke Stangel
  • April 14, 2014 | 3 minutes to read
  • Anyone who has tried to figure out how to use a new piece of technology right out of the box knows how frustrating the process…
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Want Powerful Results? Personalize E-Commerce Support

  • Luke Stangel
  • April 11, 2014 | 3 minutes to read
  • Today's online retail environments deliver a shopping experience the likes of which few could predict at the conception of the Web years ago. Streamlined, polished…
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Old School Communication Methods Still Rule! (Sometimes)

  • Luke Stangel
  • July 2, 2013 | 3 minutes to read
  • I'm not talking about Morse code, smoke signals, semaphore flags or even Aldis Lamps (look it up). These were already extinct by the time I was…