4 Articles Tagged customer service trends

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Top 6 Communications Services Trends of 2015 – Midyear Review

  • Pat Patterson
  • August 4, 2015 | 5 minutes to read
  • In October 2014, we assembled a team of five service experts led by Mike Runda, Senior Vice President and President, Avaya Client Services, and asked…
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Why Should You Make a Business out of Customer Privacy?

  • Luke Stangel
  • May 16, 2014 | 2 minutes to read
  • Thousands of businesses across the United States handle various kinds of consumer intelligence. While it's imperative that credit card numbers remain protected, it' not uncommon…
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"Dude, Communicate With Me On MY Terms!"

  • Laura Bassett
  • October 28, 2013 | 2 minutes to read
  • Among 16- to 24-year-old consumers, 48% would rather shop at your brick-and-mortar store than on your web site (compared to the average of 42%). Online,…
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Why Social Media is the New Customer Service Channel (Part 1)

  • Carl Knerr
  • January 9, 2013 | 5 minutes to read
  • This is the first in a series of three posts about protecting the brand by providing customer service through social media. The second can be…