5 Articles Tagged Customer Service Technology

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Why It Only Takes One Bad Brand Interaction to Scare Off 90 Percent of Customers

  • Luke Stangel
  • May 22, 2014 | 3 minutes to read
  • How do you provide great e-commerce service? There is no simple answer, and the proposition becomes more complex with each passing year. Because trends in…
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Stop Wasting Your Time on Hold and Use Webtext with Avaya Aura

  • Guy Clinch
  • May 16, 2014 | 2 minutes to read
  • You know that feeling. It hits you when you hear, "We are experiencing exceptionally heavy call volumes ... your call will be answered in ..."…
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Why are Companies with "Digital Maturity" 26% More Profitable?

  • Luke Stangel
  • May 13, 2014 | 3 minutes to read
  • With such a strong emphasis on the role of technology in today's business environment, most decision-makers have become desensitized to the truly transformative effects that…
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Google Glass Coming to Call Centers?

  • Luke Stangel
  • May 6, 2014 | 2 minutes to read
  • Could Google Glass make its way to call centers? Some business professionals have speculated that call center employees could make use of the wearable tech.…
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Customer Service Tools: Quit Procrastinating and Learn the Technology

  • Luke Stangel
  • April 14, 2014 | 3 minutes to read
  • Anyone who has tried to figure out how to use a new piece of technology right out of the box knows how frustrating the process…