15 Articles Tagged Customer Satisfaction

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IP Office Leads the Way: How Doubling Down in One Product Area Can Drive Best Practices

  • Dave Gudmundson
  • October 21, 2016 | 4 minutes to read
  • Just over a month ago, we released the latest version of Avaya IP Office, one of the most popular SMB/MM UC systems on the market…
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Next time you visit Dubai, take a public transport

  • Areff Mohammed
  • May 4, 2016 | 3 minutes to read
  • With happiness being a key focus in Dubai, government agencies are looking towards contributing to the goal of raising the quality of life of customers…
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4 Things to Watch Out For When Rolling Out Video in Your Contact Center

  • Pat Patterson
  • May 5, 2015 | 4 minutes to read
  • Video-based customer engagement has continued to gain traction in the market each quarter since mid-2013, when Avaya Client Services President Mike Runda named it a…
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The 5 Reasons Why I Joined Avaya Global Support Services

  • Carl Knerr
  • February 3, 2015 | 4 minutes to read
  • A couple months ago, I found myself around the family kitchen table attempting to explain to my wife why I was considering leaving my current…
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The 4 Things You Should Do (And the 4 You Should Avoid) When Delivering Omni-Channel Customer Support

  • Pat Patterson
  • April 21, 2014 | 4 minutes to read
  • In our last blog, we disclosed the 8 key questions that mid-market should ask when picking a services partner. Just as important these days is…
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Creating Customer Satisfaction Surveys That Make An Impact

  • Luke Stangel
  • April 3, 2014 | 3 minutes to read
  • Most business leaders talk about their brands' customer experience with enthusiasm and openly discuss its importance with strategists and consumer-facing employees alike. Yet, when they…
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5 Tips to Hiring and Retaining Employees with Customer Satisfaction in Mind

  • Luke Stangel
  • April 1, 2014 | 3 minutes to read
  • When businesses look for customer service reps to fill their support positions, it can be difficult to gauge whether a candidate is prepared for the…
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The Next Frontier for Customer Experience Management: Hospitals

  • Luke Stangel
  • March 24, 2014 | 2 minutes to read
  • As more organizations shift their focus to maximizing customer experience, the ability to deliver a memorable and successful interaction becomes a critical differentiator. In the…
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How WebRTC Could Usher in the Era of Video-Enabled Customer Service

  • Luke Stangel
  • December 2, 2013 | 3 minutes to read
  • Simple, near-instant customer service still eludes most Internet retailers (maybe you are experiencing that frustration this Christmas shopping season). This is a shame. At Avaya,…
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Contact Centers are NOT Cost Centers - They're Your Best Money Makers

  • Luke Stangel
  • September 18, 2013 | 3 minutes to read
  • The name of the customer service game used to be efficiency and costcutting. Not anymore. Today's companies increasingly recognize that the chances they have to…
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Digging Deeper Into Customer Experience Management

  • Laura Bassett
  • April 8, 2013 | 5 minutes to read
  • Today you'll be hearing from a guest blogger who I had the pleasure of introducing a few months ago. John Quaglietta has extensive hands-on learning…
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You Know Me So Well...It Creeps Me Out

  • Laura Bassett
  • February 8, 2013 | 3 minutes to read
  • Today's guest blogger is someone you've heard from previously here on my blog. Yvonne Ba provides the marketing force behind some of Avaya's leading Customer…
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Why Social Media is the New Customer Service Channel (Part 3)

  • Carl Knerr
  • January 11, 2013 | 12 minutes to read
  • In my first post of this three-part series, I covered the basics of customer service and social media. The second post made the case that…
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Why Social Media is the New Customer Service Channel (Part 2)

  • Carl Knerr
  • January 9, 2013 | 7 minutes to read
  • This is the second in a series of posts about protecting the brand by providing customer service in social media. The first can be found…
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Why Social Media is the New Customer Service Channel (Part 1)

  • Carl Knerr
  • January 9, 2013 | 5 minutes to read
  • This is the first in a series of three posts about protecting the brand by providing customer service through social media. The second can be…