68 Articles Tagged Customer Experience

Avaya Article Thumbnail

Leveraging Big Data to Fine Tune Customer Experiences

  • Laura Bassett
  • December 6, 2016 | 6 minutes to read
  • Whether you realize it or not, big data is at the heart of practically everything we do today. Billboard companies, for example, are now leveraging…
Avaya Article Thumbnail

Serving Customer Buying Patterns Means Our Partners are “Living on the Edge”

  • Fadi Moubarak
  • December 1, 2016 | 3 minutes to read
  • Today’s business environment is a competitive and dynamic landscape that necessitates innovation in communications and collaboration. Technology solutions are more than mere infrastructure investments, they…
Avaya Article Thumbnail

Make or Break: The Customer Experience Imperative for Midsize Businesses

  • Karen Hardy
  • December 1, 2016 | 5 minutes to read
  • According to the Wall Street Journal, 2016 Thanksgiving and Black Friday sales have already accounted for more than $3 Billion in “desktop spending”—aka, e-commerce. While…
Avaya Article Thumbnail

Has WhatsApp Video Missed a Trick?

  • Savio Tovar Dias
  • November 23, 2016 | 2 minutes to read
  • In today’s mobile-led world, there is no doubt that messaging apps are becoming the preferred means to communicate with friends, family, and even work colleagues.…
Avaya Article Thumbnail

Top Reasons for Making a Move to Avaya IP Office 10

  • Miles Davis
  • November 4, 2016 | 1 minute to read
  • Midmarket companies (500 or fewer employees) across Latin America are leading the region’s digital transformation in the workplace. Unified Communications is migrating from being seen…
Avaya Article Thumbnail

CMOs and CIOs: Stop Battling and Start Collaborating on Marketing Technology Solutions

  • Morag Lucey
  • October 31, 2016 | 5 minutes to read
  • In a 2011 webinar, Gartner Research Vice President Laura McLellan boldly said that by 2017, the CMO would spend more on IT than the CIO.…
Avaya Article Thumbnail

3 Predictions about The Future of Customer Experience

  • Laura Bassett
  • October 10, 2016 | 4 minutes to read
  • Sometimes I know what the fictional Rip Van Winkle must have felt like when he woke up from his 20-year slumber. It seems like only…
Avaya Article Thumbnail

Transform the Customer Experience with an Intelligent Contact Center

  • Richard Spence
  • October 7, 2016 | 3 minutes to read
  • The evolving demands of digital-savvy customers have a deep impact on the contact center. In today’s highly connected society, customers are relying on other people…
Avaya Article Thumbnail

Artificial Intelligence in 2017: the Next Step for Enterprises?

  • Ronald Rubens
  • September 30, 2016 | 2 minutes to read
  • Next week is IP Expo, one of the UK’s main business technology events. One of the key themes of the show is Artificial Intelligence, something…
Avaya Article Thumbnail

Preparing for the eCall Directive in the UK

  • Adrian Brookes
  • September 23, 2016 | 3 minutes to read
  • We have all seen many TV shows where the emergency services have pinpoint accuracy for your location, yet why it is that when you have…
Avaya Article Thumbnail

Customer Loyalty is Dead

  • Morag Lucey
  • September 21, 2016 | 5 minutes to read
  • It’s a bold statement, I know, but I’ve been struggling with the idea that true loyalty can’t really exist in today’s digital world. Hang in…
Avaya Article Thumbnail

Avaya assists emergency services with eCall deployment

  • Steve Rafferty
  • September 9, 2016 | 3 minutes to read
  • Avaya has a long history in public safety and heritage in this area having worked with local governments and public safety agencies since the 1990s—including…
Avaya Article Thumbnail

Personalizing the CX Requires Blood, Sweat, Time and Passion

  • Morag Lucey
  • September 6, 2016 | 6 minutes to read
  • Research undeniably proves that personalization is key for delivering amazing customer experiences. (After all, companies can’t provide just one customer experience—rather, they need to provide…
Avaya Article Thumbnail

How Workforce Optimization Tools Positively Impact Your Business, Clients, and Bottom Line

  • Jeff Kerslake
  • August 24, 2016 | 3 minutes to read
  • Founded in 1962, Common has been delivering best-in-class accounts receivable management programs throughout Canada for decades. With an unwavering commitment to excellence, Common’s leadership team…
Avaya Article Thumbnail

New Age, New Requirements, More Innovation: Three Ways to Keep Up (Part 2)

  • Jean Turgeon
  • August 22, 2016 | 5 minutes to read
  • If you’ve read Part 1 of this series, you hopefully now have a solid understanding of how businesses must keep up with today’s pace of…
Avaya Article Thumbnail

New Age, New Requirements, More Innovation: 3 Ways to Keep Up (Part 1)

  • Jean Turgeon
  • August 17, 2016 | 4 minutes to read
  • When we talk about what has changed within the last 25 years in technology, communications and business, it feels only possible to scratch the surface.…