3 Articles Tagged CTO

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What Our Predicted 2016 Trends Reveal About the Future of Business

  • Laurent Philonenko
  • December 14, 2015 | 6 minutes to read
  • At Avaya, we’re always looking forward. When creating a road map for the future of the company and the benefit of our customers, my team…
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Avaya CTO Brett Shockley: 100% Focused on Solving Today's Key Business Problems

  • Mark J. Fletcher, ENP
  • February 9, 2014 | 8 minutes to read
  • Brett Shockley is Senior Vice-President and Chief Technology Officer at Avaya. I spoke to Brett at the Avaya Evolutions San Francisco show last week. Below is…
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The Chief Executive of Customer Experience Management is You

  • Laura Bassett
  • July 24, 2013 | 2 minutes to read
  • When organizations first start looking into Customer Experience Management they soon discover it's not just a new twist on traditional customer service delivered by a…