4 Articles Tagged CSAT

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Get out of the Queue: Drive Your CX with Attribute Matching

  • Laura Bassett
  • March 23, 2017 | Estimated reading time: 4 minutes to read
  • At this point, nearly every company is working overtime to realign around two simple words: customer experience (CX). So much so that nearly 90% of…
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Personalized Tweets Mean Higher CSAT Scores

  • Laura Bassett
  • October 7, 2015 | Estimated reading time: 3 minutes to read
  • Many companies have already jumped onto Twitter to increase customer satisfaction, reduce operational costs and provide exceptional customer service, have you? If not, you should…
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How Switching to Proactive Customer Service Could Save You More Than $500,000

  • Carl Knerr
  • October 6, 2015 | Estimated reading time: 3 minutes to read
  • This first week of October is recognized as Customer Service Week. I’ve previously written about how delivering excellent customer service is in our DNA here…
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4 Things to Watch Out For When Rolling Out Video in Your Contact Center

  • Pat Patterson
  • May 5, 2015 | Estimated reading time: 4 minutes to read
  • Video-based customer engagement has continued to gain traction in the market each quarter since mid-2013, when Avaya Client Services President Mike Runda named it a…