2 Articles Tagged CRM

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What Our Predicted 2016 Trends Reveal About the Future of Business

  • Laurent Philonenko
  • December 14, 2015 | 6 minutes to read
  • At Avaya, we’re always looking forward. When creating a road map for the future of the company and the benefit of our customers, my team…
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How Customer Service Tools are Going Mobile

  • Luke Stangel
  • June 2, 2014 | 3 minutes to read
  • A number of retailers are allowing their customers to download smartphone applications that connect them to their e-commerce websites, giving them the ability to search for…