3 Articles Tagged Context

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Get out of the Queue: Drive Your CX with Attribute Matching

  • Laura Bassett
  • March 23, 2017 | Estimated reading time: 4 minutes to read
  • At this point, nearly every company is working overtime to realign around two simple words: customer experience (CX). So much so that nearly 90% of…
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Will "Brilliant Machines" Challenge Customer Experience Management?

  • Laura Bassett
  • March 25, 2014 | Estimated reading time: 3 minutes to read
  • Aren't those "Brilliant Machines" commercials from GE fun? Seeing beloved characters like the robot from "Lost in Space," Lt. Commander Data from "Star Trek: The…
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How Unified Communications Can Make Multitasking Work for You

  • Andrew Prokop
  • March 24, 2014 | Estimated reading time: 4 minutes to read
  • I sometimes feel as if interruptions define my work life. My days are an endless stream of emails, instant messages, SMS text messages, telephone calls,…