60 Articles Tagged cloud

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Avaya Predictions for 2017 Services Trends: Top Focus is on Smart Customer-Centric Engagement

  • Sandra Thomson
  • January 12, 2017 | 3 minutes to read
  • Recently, we asked six Avaya services experts to help us reflect on the past year and to peer ahead into 2017. Our panel: Richard English,…
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Avaya Aura® Platform—The Original Pragmatic Hybrid Cloud

  • Guy Clinch
  • November 3, 2016 | 3 minutes to read
  • In a recent InfoWorld post David Linthicum wrote of “an organic movement driven by rank-and-file enterprise IT people who simply want to solve their issues…
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Smarter Cloud Networking is Here, and it Starts with Avaya

  • Alan Hase
  • October 5, 2016 | 4 minutes to read
  • The rise of digital transformation, along with growing application and data center needs, has placed more security demands on enterprise networks than ever. So much…
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Service while you wait – eGain innovates to turn hold to gold

  • Jon Alperin
  • June 14, 2016 | 3 minutes to read
  • My first exposure to self-service IVR application development was back in the early 1990s. Over the years, I’ve participated in the evolution from simple menu-based…
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Avaya Named a Leader in Gartner’s Magic Quadrant for Contact Center Infrastructure

  • Gordon Blackie
  • June 2, 2016 | 1 minute to read
  • Avaya is honored to be recognized as a leader in Gartner's Magic Quadrant for Contact Center Infrastructure worldwide. Avaya has been the only vendor having…
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How to Explain Cloud Projects to a CFO

  • Michael Blake
  • June 1, 2016 | 5 minutes to read
  • As tensions continue to increase in cloud-related discussions at the executive level, so has the importance of effective communication. Much of the debate on cloud…
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Backstory: Zang Forget Me Not Service for Mother’s Day

  • Christina Knittel
  • May 20, 2016 | 2 minutes to read
  • On May 4, we announced the Zang Forget Me Not Service for Mother’s Day (press release, blog)—a free service through which people could schedule a…
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Diligent Benefits Tackles Insurance Industry Customer Experience with Avaya Cloud

  • Luke Stangel
  • March 16, 2016 | 2 minutes to read
  • Diligent Benefits represents a new breed of financial services provider, armed with innovative technology to deliver a superior experience to consumers researching and purchasing life…
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Avaya Launches Zang.io

  • Gary E. Barnett
  • March 9, 2016 | 1 minute to read
  • Today I would like to share with you news concerning an exciting innovation by Avaya called Zang. This marks an important milestone in the execution…
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8 Questions to Help Decide if You are Getting the Most From Your Cloud

  • Pat Patterson
  • February 22, 2016 | 5 minutes to read
  • Concerns around security and accountability remain top of mind (and top-of-budget) for today’s IT managers. Such concerns are the natural progression of a trend that…
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What Our Predicted 2016 Trends Reveal About the Future of Business

  • Laurent Philonenko
  • December 14, 2015 | 6 minutes to read
  • At Avaya, we’re always looking forward. When creating a road map for the future of the company and the benefit of our customers, my team…
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12 Cloud Questions Every Company Should Ask Itself

  • Pat Patterson
  • November 19, 2015 | 5 minutes to read
  • Demand for cloud services continues to surge, driven by corporations interested in software flexibility and scalability. But how secure is the cloud? No surprise, analysts…
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Cloud Service Providers Talk About Their Ventures Into the Lucrative Communications-as-a-Service Market

  • Camille Campbell
  • October 5, 2015 | 5 minutes to read
  • The cloud is increasingly taking a front seat among IT decision-makers, and for good reason. Looking solely at cloud-based communications, recent market data shows that…
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Embedded Communications Key to Changing the Way We Work (and Live)

  • Mohammad Nezarati
  • September 22, 2015 | 2 minutes to read
  • Employees need to get their work done by the best means possible for optimal productivity, which requires access to the most effective tools available to…
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Google Chromebooks: Business Tool or Not?

  • Henry Dewing
  • September 10, 2015 | 4 minutes to read
  • Whenever I discuss the adoption and deployment of solutions leveraging Google Cloud and Chromebooks, I invariably get asked, “Is the Chromebook really a serious business…
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Esna for Office 365: A Winning Combination

  • Mohammad Nezarati
  • August 20, 2015 | 3 minutes to read
  • For more than 25 years, Esna has developed enterprise software solutions that integrate communication and collaboration tools into the business applications that we use everyday…