64 Articles Tagged cloud

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Continuous Learning: Propelling Forward in a Rapidly and Inevitably Changing World

  • Morag Lucey
  • March 21, 2017 | Estimated reading time: 4 minutes to read
  • Whether we realize it or not, advanced technologies like artificial intelligence (AI), augmented reality, and the Internet of Things (IoT) have transformed the way we…
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Next-Generation IT: What Does It Really Look Like?

  • Jean Turgeon
  • March 20, 2017 | Estimated reading time: 5 minutes to read
  • From mainframes to virtualization to the IoT, we’ve come a long way in a very short amount of time in terms of networking, OS and…
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How to (Finally) Break the Longstanding Hold of Legacy Technology

  • Jean Turgeon
  • March 14, 2017 | Estimated reading time: 8 minutes to read
  • Without question, we’ve seen more technological innovation in the last 30 years than we have in the last century. We now live in a reality…
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2017 Avaya Customer Innovation Awards Honor Five Companies Leading the Way in Digital Transformation

  • Tony Kleckner
  • February 16, 2017 | Estimated reading time: 4 minutes to read
  • Every year, Avaya and IAUG recognize a handful of customers who are innovators. These customers are recognized with Customer Innovation Awards. Last year’s award winners…
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Avaya Predictions for 2017 Services Trends: Top Focus is on Smart Customer-Centric Engagement

  • Sandra Thomson
  • January 12, 2017 | Estimated reading time: 3 minutes to read
  • Recently, we asked six Avaya services experts to help us reflect on the past year and to peer ahead into 2017. Our panel: Richard English,…
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Avaya Aura® Platform—The Original Pragmatic Hybrid Cloud

  • Guy Clinch
  • November 3, 2016 | Estimated reading time: 3 minutes to read
  • In a recent InfoWorld post David Linthicum wrote of “an organic movement driven by rank-and-file enterprise IT people who simply want to solve their issues…
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Smarter Cloud Networking is Here, and it Starts with Avaya

  • Alan Hase
  • October 5, 2016 | Estimated reading time: 4 minutes to read
  • The rise of digital transformation, along with growing application and data center needs, has placed more security demands on enterprise networks than ever. So much…
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Service while you wait – eGain innovates to turn hold to gold

  • Jon Alperin
  • June 14, 2016 | Estimated reading time: 3 minutes to read
  • My first exposure to self-service IVR application development was back in the early 1990s. Over the years, I’ve participated in the evolution from simple menu-based…
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Avaya Named a Leader in Gartner’s Magic Quadrant for Contact Center Infrastructure

  • Gordon Blackie
  • June 2, 2016 | Estimated reading time: 1 minute to read
  • Avaya is honored to be recognized as a leader in Gartner's Magic Quadrant for Contact Center Infrastructure worldwide. Avaya has been the only vendor having…
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How to Explain Cloud Projects to a CFO

  • Michael Blake
  • June 1, 2016 | Estimated reading time: 5 minutes to read
  • As tensions continue to increase in cloud-related discussions at the executive level, so has the importance of effective communication. Much of the debate on cloud…
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Backstory: Zang Forget Me Not Service for Mother’s Day

  • Christina Knittel
  • May 20, 2016 | Estimated reading time: 2 minutes to read
  • On May 4, we announced the Zang Forget Me Not Service for Mother’s Day (press release, blog)—a free service through which people could schedule a…
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Diligent Benefits Tackles Insurance Industry Customer Experience with Avaya Cloud

  • Luke Stangel
  • March 16, 2016 | Estimated reading time: 2 minutes to read
  • Diligent Benefits represents a new breed of financial services provider, armed with innovative technology to deliver a superior experience to consumers researching and purchasing life…
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Avaya Launches Zang.io

  • Gary E. Barnett
  • March 9, 2016 | Estimated reading time: 1 minute to read
  • Today I would like to share with you news concerning an exciting innovation by Avaya called Zang. This marks an important milestone in the execution…
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8 Questions to Help Decide if You are Getting the Most From Your Cloud

  • Pat Patterson
  • February 22, 2016 | Estimated reading time: 5 minutes to read
  • Concerns around security and accountability remain top of mind (and top-of-budget) for today’s IT managers. Such concerns are the natural progression of a trend that…
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What Our Predicted 2016 Trends Reveal About the Future of Business

  • Laurent Philonenko
  • December 14, 2015 | Estimated reading time: 6 minutes to read
  • At Avaya, we’re always looking forward. When creating a road map for the future of the company and the benefit of our customers, my team…
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12 Cloud Questions Every Company Should Ask Itself

  • Pat Patterson
  • November 19, 2015 | Estimated reading time: 5 minutes to read
  • Demand for cloud services continues to surge, driven by corporations interested in software flexibility and scalability. But how secure is the cloud? No surprise, analysts…