4 Articles Tagged cctr

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Student Hackers Take Avaya Aura Developer Platform To New Heights With Elevator Hack

  • Luke Stangel
  • November 12, 2013 | 2 minutes to read
  • A few weeks ago we gave you a sneak peek of a hackathon happening at Michigan State University that would be using our Avaya Aura…
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Does the Shoe Fit?

  • Luke Stangel
  • July 30, 2013 | 2 minutes to read
  • Many of us have supported the contact center industry for years as managers, directors, executives, contact center solution vendors -- and yet have never spent…
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The Chief Executive of Customer Experience Management is You

  • Laura Bassett
  • July 24, 2013 | 2 minutes to read
  • When organizations first start looking into Customer Experience Management they soon discover it's not just a new twist on traditional customer service delivered by a…
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Avaya Takes the Top Again in Gartner's Magic Quadrant for Contact Center Infrastructure

  • Laura Bassett
  • July 18, 2013 | 2 minutes to read
  • It's a great honor to be recognized as a leader in your market for the year, and even more of one to get to say…