4 Articles Tagged business intelligence

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How to Transform the Customer Experience with Chatbots

  • Savio Tovar Dias
  • July 14, 2016 | 3 minutes to read
  • 2016 is shaping up to be the year of the Chatbot. From Jarvis, Mark Zuckerberg’s Iron Man-inspired assistant, to Microsoft’s rather unfortunate Tay experience, chatbots have…
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Your Own Personal Assistant? It All Adds Up!

  • Savio Tovar Dias
  • July 11, 2016 | 4 minutes to read
  • If you’re a highly paid CEO of a large multinational, then you probably already have a personal assistant taking care of your life, so you…
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When Analytics Is the Answer Are You Asking the Right Questions?

  • Laurent Philonenko
  • May 24, 2016 | 8 minutes to read
  • Depending upon what you read, who you follow, the Business Intelligence and Analytics (BI&A) market is valued anywhere from $16.9 billion in 2016, to $41.5…
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How Speech Analytics Helped These Three Contact Centers

  • Luke Stangel
  • March 21, 2013 | 3 minutes to read
  • WebRTC and cloud felt like the belles of the Enterprise Connect 2013 ball (read about Avaya's new Collaborative Cloud and involvement in WebRTC here). No…