6 Articles Tagged Breeze

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E911’s Fatal Flaw is Lack of Location Data—How Avaya Breeze Can Solve

  • Markus Bornheim
  • September 28, 2016 | 6 minutes to read
  • The night of her husband's death, Alison Vroome did everything she knew to be right. She grabbed her phone, called 911 and told the operator…
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Writing Avaya Breeze Snap-Ins Using Engagement Designer — Part Two

  • Andrew Prokop
  • August 1, 2016 | 1 minute to read
  • Welcome to “An Introduction to Avaya Breeze – Workflow Properties,” part two in a series of videos that explore writing Avaya Breeze™ applications—or Snap-ins. Each…
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Writing Avaya Breeze Snap-Ins Using Engagement Designer — Part One

  • Andrew Prokop
  • July 27, 2016 | 1 minute to read
  • If a picture tells a thousand words, a video must be the equivalent of a novel. With that in mind, I’ve decided to forgo the…
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A totally new way to approach customers—and a million reasons to do so

  • Jon Alperin
  • July 12, 2016 | 2 minutes to read
  • Last month, Laurent Philonenko wrote about some of the exciting work being done with the Avaya Breeze™ Platform, noting that many of our 2016 DevConnect…
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Service while you wait – eGain innovates to turn hold to gold

  • Jon Alperin
  • June 14, 2016 | 3 minutes to read
  • My first exposure to self-service IVR application development was back in the early 1990s. Over the years, I’ve participated in the evolution from simple menu-based…
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2016 DevConnect Award Winners Choose to Innovate on Avaya

  • Laurent Philonenko
  • June 7, 2016 | 4 minutes to read
  • Platform innovation allows companies to disrupt the status quo for their business, their industry. Amazon, Zappos, Google, Uber are just a few of the success…