10 Articles Tagged Big Data

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Leveraging Big Data to Fine Tune Customer Experiences

  • Laura Bassett
  • December 6, 2016 | 6 minutes to read
  • Whether you realize it or not, big data is at the heart of practically everything we do today. Billboard companies, for example, are now leveraging…
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Is Big Data in the Financial Sector Just a Numbers Game?

  • Luke Stangel
  • August 6, 2014 | 1 minute to read
  • Banking has historically been a very data-oriented industry, but there has recently been a significant push toward implementing “big data” strategies to refine processes and…
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5 Things You Must Do When Supplementing Your Team With Managed Services

  • Pat Patterson
  • May 14, 2014 | 4 minutes to read
  • There has never been a more important time for IT managers to seek the assistance of outside partners. Increasingly, IT managers are turning to Managed…
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How Unified Communications Can Make Multitasking Work for You

  • Andrew Prokop
  • March 24, 2014 | 4 minutes to read
  • I sometimes feel as if interruptions define my work life. My days are an endless stream of emails, instant messages, SMS text messages, telephone calls,…
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Q&A: Carousel Industries on How to use Big Data in your Contact Center

  • Mark J. Fletcher, ENP
  • February 26, 2014 | 3 minutes to read
  • Nick Colintsis is Vice-President of engineering operations at Carousel Industries, one of Avaya's leading partners (and its 2013 Customer Experience Management partner of the year),…
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Big Data, Big Value, Big Leap Forward for Customer Experience

  • David Butler
  • February 18, 2014 | 3 minutes to read
  • In the 2002 neo-noir thriller Minority Report, technology has as big a role as the film's star, Tom Cruise. In one scene, as Cruise's character…
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Avaya CTO Brett Shockley: 100% Focused on Solving Today's Key Business Problems

  • Mark J. Fletcher, ENP
  • February 9, 2014 | 8 minutes to read
  • Brett Shockley is Senior Vice-President and Chief Technology Officer at Avaya. I spoke to Brett at the Avaya Evolutions San Francisco show last week. Below is…
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Social Government - Connecting with the Masses

  • Mark J. Fletcher, ENP
  • January 23, 2014 | 4 minutes to read
  • In the great words of Abraham Lincoln, our government is one that is “of the people, by the people, for the people”. In a two-minute…
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Government Thought Leadership with Bill Schrier

  • Mark J. Fletcher, ENP
  • August 20, 2013 | 9 minutes to read
  • This Avaya CONNECTED Blog is also available as an MP3 Audio File While attending the 79th Annual APCO Expo and Conference in Annaheim, California, I…
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Bringing "No Bullet Point" Presentations to IAUG Converge

  • Jon Alperin
  • May 7, 2013 | 2 minutes to read
  • Let's face it... While conferences can be fun, there's only so many presentations you can sit through before you start to see bullet points floating…