12 Articles Tagged banking

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Branch Banking vs. Mobile Banking: Is It Really An Either-Or Decision?

  • Luke Stangel
  • February 25, 2015 | 2 minutes to read
  • In a recent article, Dave Martin, EVP at Financial Supermarkets, talked about the future of branches as a differentiator for banks. He believes that branches…
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Addressing Technological Uncertainty in the Banking Industry

  • Luke Stangel
  • October 17, 2014 | 1 minute to read
  • A recent article in the Harvard Business Review analyzes where certain vertical industries sit in an uncertain world, using scales of demand and technology. It’s…
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Is Big Data in the Financial Sector Just a Numbers Game?

  • Luke Stangel
  • August 6, 2014 | 1 minute to read
  • Banking has historically been a very data-oriented industry, but there has recently been a significant push toward implementing “big data” strategies to refine processes and…
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[Case Study] How Landmark Bank Uses Avaya to Provide Personalized Customer Experiences

  • Luke Stangel
  • July 21, 2014 | 2 minutes to read
  • Imagine your local teller--let’s call her Sandy--at your commercial bank of choice. Sandy knows who you are, greets you by name and provides a high…
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What Do Customers Expect From Their Financial Services Provider?

  • Luke Stangel
  • July 10, 2014 | 3 minutes to read
  • What do customers expect from their bank? This is a burning question--one that many banks and insurance companies feel they may have conquered, when in…
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Join Us This Week at SIFMA Tech in New York City!

  • Luke Stangel
  • June 16, 2014 | 1 minute to read
  • Avaya will be exhibiting at SIFMATech 2014 this week (June 17-18) in New York City. The theme for this year’s event is Innovate – Secure…
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Live from #Converge2014: 15 Unconventional Video Conferencing Use Cases

  • Luke Stangel
  • April 28, 2014 | 5 minutes to read
  • Roughly half of the world's largest companies have adopted video conferencing, making it a $2.6 billion market. What's remarkable, perhaps, about those video deployments is…
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Banking with 20/20 Vision

  • Luke Stangel
  • April 24, 2014 | 2 minutes to read
  • We are all--in one form or another--customers of a bank, be it global or local. How many of you have found yourselves asking such questions…
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5 Things I Learned About Customer Experience Management While Refinancing My Mortgage

  • Luke Stangel
  • March 24, 2014 | 3 minutes to read
  • I recently took advantage of low interest rates to refinance my mortgage with my original lender, a large, national bank. For all the stories of…
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5 Essential Ways to Boost Your Customer Experience

  • Luke Stangel
  • August 2, 2013 | 4 minutes to read
  • photo credit: Phil Dowsing Creative via photopin cc Everyone knows that keeping your customers happy is key. "How customers perceive their interactions have been will…
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Profile: Landmark Bank's Vision for Video Conferencing

  • Luke Stangel
  • June 3, 2013 | 5 minutes to read
  • Last June, Landmark Bank CEO Kevin Gibbens sat down with his CIO Brenda Emerson, and gave her an assignment: Get a new video conferencing system.…
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How are CIOs Boosting the ROI of Collaboration?

  • Luke Stangel
  • April 9, 2013 | 4 minutes to read
  • In the old days, you had a phone on your desk at work. It was a necessity but purely a cost. Nowadays, communications comes in…