2 Articles Tagged Avaya Podcast Network

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Building a Killer 'Over the Top' Communications App Without Killing Someone

  • Mark J. Fletcher, ENP
  • June 2, 2014 | 4 minutes to read
  • With the recent announcements about text-to-911 becoming a reality in the US--despite its limited geographic deployment--we can firmly state that Next Generation 911 has evolved…
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Why Social Media is the New Customer Service Channel (Part 2)

  • Carl Knerr
  • January 9, 2013 | 7 minutes to read
  • This is the second in a series of posts about protecting the brand by providing customer service in social media. The first can be found…