20 Articles Tagged Avaya Breeze

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Verbio Brings Voice Biometrics to Avaya Breeze™

  • Jon Alperin
  • November 8, 2016 | 2 minutes to read
  • If you’ve been following the Avaya Connected Blog in recent weeks, hopefully you’ve read about the changes Avaya expects to see in Customer Engagement as…
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Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer—Part Five

  • Andrew Prokop
  • October 31, 2016 | 1 minute to read
  • All things good and bad must come to an end and so it is with both sadness and relief that I am closing out my…
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Avaya Oceana: Riding the Next Wave in Customer Experience

  • Laura Bassett
  • October 27, 2016 | 3 minutes to read
  • Earlier this month, the CFI Group, which issues the annual American Customer Satisfaction Index, issued the Contact Center Satisfaction Index (CCSI). Here are some of…
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As Consumer Tech Remakes the Workplace, a Thoughtful Security Strategy Is the Best Defense

  • Adrian Brookes
  • October 26, 2016 | 5 minutes to read
  • I think we’d all agree the business landscape has changed dramatically over the past two decades. Think back to the last time you wrote a…
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Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer—Part Four

  • Andrew Prokop
  • October 20, 2016 | 1 minute to read
  • Welcome to the fourth in my series of videos addressing some of the more advanced Avaya Breeze™ techniques. In Part One I showed you how…
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User-Defined Engagement is in Avaya’s DNA

  • Gary E. Barnett
  • September 22, 2016 | 3 minutes to read
  • User-defined engagement is our new mantra at Avaya. We dream it, innovate for it, develop it, live it. It is in our DNA. With more…
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Advanced Techniques for Writing Avaya Breeze Snap-Ins Using Engagement Designer—Part Three

  • Andrew Prokop
  • September 20, 2016 | 1 minute to read
  • Welcome to the third in my series of videos addressing some of the more advanced Avaya Breeze™ techniques. Here, I add multimodal communications (SMS text…
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Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer — Part Two

  • Andrew Prokop
  • September 7, 2016 | 1 minute to read
  • Welcome to the second in my series of videos addressing some of the more advanced Avaya Breeze™ techniques. In part one, I showed you how…
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Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer — Part One

  • Andrew Prokop
  • September 2, 2016 | 1 minute to read
  • Welcome to the first in my series of videos addressing some of the more advanced ideas surrounding Avaya Breeze™. It picks up where my introductory…
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Writing Avaya Breeze Snap-Ins Using Engagement Designer — Part Six

  • Andrew Prokop
  • August 23, 2016 | 1 minute to read
  • Welcome to “An Introduction to Avaya Breeze Events,” the final installment in my introductory series of videos exploring Avaya Breeze™ from a development point of…
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Enabling Smart Vertical Solutions in a Smart Digital World

  • Jean Turgeon
  • August 16, 2016 | 1 minute to read
  • Watch as Jean “JT” Turgeon discusses the path Avaya is taking into the Smart Digital World and how the company enables digital transformation.   In…
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Writing Avaya Breeze Snap-Ins Using Engagement Designer — Part Five

  • Andrew Prokop
  • August 16, 2016 | 1 minute to read
  • Welcome to “An Introduction to Avaya Breeze Web Services,” part five in a series of videos that explore writing Avaya Breeze™ applications—or Snap-ins. In this…
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Writing Avaya Breeze Snap-Ins Using Engagement Designer - Part Four

  • Andrew Prokop
  • August 11, 2016 | 1 minute to read
  • In my first three Avaya Breeze™ videos, I built a simple, yet functional Snap-in. I showed you how to use the Breeze tools for Snap-in…
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It’s a smart digital world. Let’s build it together.

  • Jean Turgeon
  • August 8, 2016 | 2 minutes to read
  • Technology advances are changing our world dramatically … at lightning speed. Today, we live in a world of endless possibilities, one where connections are made…
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Writing Avaya Breeze Snap-ins Using Engagement Designer — Part Three

  • Andrew Prokop
  • August 3, 2016 | 1 minute to read
  • Welcome to “An Introduction to Avaya Breeze Prompts and Gateways,” part three in a series of videos that explore writing Avaya Breeze™ applications—or Snap-ins. In…
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Writing Avaya Breeze Snap-Ins Using Engagement Designer — Part Two

  • Andrew Prokop
  • August 1, 2016 | 1 minute to read
  • Welcome to “An Introduction to Avaya Breeze – Workflow Properties,” part two in a series of videos that explore writing Avaya Breeze™ applications—or Snap-ins. Each…