4 Articles Tagged Avaya Aura™ Contact Center

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Toll-Free Text: Let Your Customers’ Thumbs do the Talking

  • Andrew Prokop
  • November 4, 2015 | 5 minutes to read
  • Technology is a lot like the music business. You can be on top of the charts one day and completely irrelevant the next. The public…
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Stop Wasting Your Time on Hold and Use Webtext with Avaya Aura

  • Guy Clinch
  • May 16, 2014 | 2 minutes to read
  • You know that feeling. It hits you when you hear, "We are experiencing exceptionally heavy call volumes ... your call will be answered in ..."…
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Chatting up more customers

  • Jon Alperin
  • August 5, 2013 | 3 minutes to read
  • I've written about conversations with Robin Foster before. As Avaya's Practice Leader for ROI/TCO Analysis, she's a great resource to help our customer and channel…
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Avaya TechTalk 052: Interactive Northwest, Inc.

  • Guy Clinch
  • July 25, 2013 | 4 minutes to read
  • Now Playing: Avaya TechTalk 052: Interactive Northwest, Inc. Listen and learn how government and other organizations can obtain the many values available from automated self-service,…