37 Articles Tagged Avaya Aura

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Avaya Aura® Platform—The Original Pragmatic Hybrid Cloud

  • Guy Clinch
  • November 3, 2016 | 3 minutes to read
  • In a recent InfoWorld post David Linthicum wrote of “an organic movement driven by rank-and-file enterprise IT people who simply want to solve their issues…
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Zang Serves Up a Special Delivery for Your Mom this Mother’s Day

  • Christina Knittel
  • May 5, 2016 | 2 minutes to read
  • Mother’s Day is the one day in the U.S. when the most phone calls are made. According to this cool Mother’s Day Facts site, 122…
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Next time you visit Dubai, take a public transport

  • Areff Mohammed
  • May 4, 2016 | 3 minutes to read
  • With happiness being a key focus in Dubai, government agencies are looking towards contributing to the goal of raising the quality of life of customers…
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How to Prevent Media Gateway Split Registrations

  • John Waber
  • April 18, 2016 | 6 minutes to read
  • Back when Avaya Aura Communication Manager 5.2 was released, I recall reading about this new capability called Split Registration Prevention Feature (SRPF). Although I studied…
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Understanding Avaya Aura Media Server Survivability Settings

  • John Waber
  • March 29, 2016 | 5 minutes to read
  • My recent articles have explored how Port Networks and H.248 Media Gateways invoke the survivable modes of Avaya Aura Communication Manager (CM). In this article,…
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Winning on the Customer Service Battleground

  • Luke Stangel
  • March 7, 2016 | 5 minutes to read
  • Think back to the last time you had a truly magical customer service experience. For me, it was a recent trip to an airport car…
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Understanding SIP PRACK for Avaya Aura

  • Andrew Prokop
  • December 9, 2015 | 4 minutes to read
  • As many of my readers know, every few months I teach a two and a half day class on “all things SIP.” My students are…
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Understanding Avaya Aura SIP Registration

  • Andrew Prokop
  • December 1, 2015 | 5 minutes to read
  • “Let’s start at the very beginning/a very good place to start/when you read you begin with A B C/when you sing you begin with Do…
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Learning to Work With Avaya Aura Session Manager Adaptations

  • Andrew Prokop
  • November 17, 2015 | 9 minutes to read
  • The problem with standards is that they rarely are. Despite the fact that SIP has been around since the 1990s, is fairly well documented, and…
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An Even Closer Look at Avaya Aura IMS Call Processing

  • Andrew Prokop
  • November 5, 2015 | 5 minutes to read
  • Last week, I walked you through how Avaya implements IMS processing between Session Manager and Communication Manager.  Even though it may have looked fairly complicated and…
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Toll-Free Text: Let Your Customers’ Thumbs do the Talking

  • Andrew Prokop
  • November 4, 2015 | 5 minutes to read
  • Technology is a lot like the music business. You can be on top of the charts one day and completely irrelevant the next. The public…
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Join Avaya at EDUCAUSE 2014

  • Luke Stangel
  • September 24, 2014 | 2 minutes to read
  • Avaya will be hosting a booth at EDUCAUSE 2014, from Monday, September 29 to Thursday, October 2, where we will demonstrate how our solutions help…
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Avaya’s Shipboard Team Makes a Splash with Supplier Excellence Award

  • Luke Stangel
  • July 10, 2014 | 1 minute to read
  • Our Avaya Government Solutions shipboard team has won a coveted Supplier Excellence award from Raytheon Company for work on two new U.S. Navy amphibious warships…
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Understanding the SIP OPTIONS Request

  • Andrew Prokop
  • April 24, 2014 | 3 minutes to read
  • Several years ago I bought my sons a set of walkie-talkies. Some of you may remember that for a while they were huge with the…
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[Infographic] Which Avaya Product Are You?

  • Luke Stangel
  • April 10, 2014 | 1 minute to read
  • Most people need more than a GPS to navigate through IT product descriptions. They’re often labyrinths of jargon, abbreviations and, of course, dreaded acronyms (…and…
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Three Obstacles to Using Skype or Google Hangouts for Business Meetings

  • Luke Stangel
  • March 14, 2014 | 3 minutes to read
  • There's no shortage of freemium ways to communicate: Skype, Google+ Hangouts, Facetime, and many many more. But for businesses that are serious about making their…