177 Articles Tagged Avaya

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Leveraging Big Data to Fine Tune Customer Experiences

  • Laura Bassett
  • December 6, 2016 | 6 minutes to read
  • Whether you realize it or not, big data is at the heart of practically everything we do today. Billboard companies, for example, are now leveraging…
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Quiz: Do You Know How to Choose the Right Support Services Provider?

  • Sandra Thomson
  • December 5, 2016 | 4 minutes to read
  • All too often, we find that IT executives who are facing budget cuts buy unauthorized support services for their Avaya solutions. Doing so puts IT…
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Serving Customer Buying Patterns Means Our Partners are “Living on the Edge”

  • Fadi Moubarak
  • December 1, 2016 | 3 minutes to read
  • Today’s business environment is a competitive and dynamic landscape that necessitates innovation in communications and collaboration. Technology solutions are more than mere infrastructure investments, they…
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Make or Break: The Customer Experience Imperative for Midsize Businesses

  • Karen Hardy
  • December 1, 2016 | 5 minutes to read
  • According to the Wall Street Journal, 2016 Thanksgiving and Black Friday sales have already accounted for more than $3 Billion in “desktop spending”—aka, e-commerce. While…
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The IoT Chronicles Part 2: Three Big Security Threats—and How to Solve Them

  • Jean Turgeon
  • November 28, 2016 | 6 minutes to read
  • With projected market revenue of $1.7 trillion by 2020, the Internet of Things (IoT) stands to forever change the world as we know it. In…
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Has WhatsApp Video Missed a Trick?

  • Savio Tovar Dias
  • November 23, 2016 | 2 minutes to read
  • In today’s mobile-led world, there is no doubt that messaging apps are becoming the preferred means to communicate with friends, family, and even work colleagues.…
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Avoid Security Theater When Safeguarding Your Network

  • Paul Unbehagen
  • November 16, 2016 | 3 minutes to read
  • I have recently been in several meetings where I have been asked to provide advice on network and security designs. Many of the conversations revolved…
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The IoT Chronicles Part 1: Demystification and Strategy

  • Jean Turgeon
  • November 14, 2016 | 5 minutes to read
  • If you follow my blog, then you know I talk a lot about the Internet of Things (IoT). As Avaya’s Chief Technologist for Software Defined…
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How to Achieve Better Outcomes for Women in the Workplace

  • Amy Fliegelman Olli
  • November 10, 2016 | 5 minutes to read
  • I was really fortunate to begin my career at IBM. It was a company ahead of its time in terms of diversity and the investments…
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Four Factors Help a Major Railway’s IT Team Stay on Track

  • Sandra Thomson
  • November 9, 2016 | 4 minutes to read
  • For IT managers in one of the United States’ major railroads—an industry that has grown to $68 billion in annual revenue—keeping up with the latest…
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Younified Communications—it Really is All About YOU!

  • Laura Bassett
  • November 8, 2016 | 3 minutes to read
  • One of my favorite things about working for Avaya is that we’re marketing the same collaboration tools we use to do our jobs. Best of…
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Verbio Brings Voice Biometrics to Avaya Breeze™

  • Jon Alperin
  • November 8, 2016 | 2 minutes to read
  • If you’ve been following the Avaya Connected Blog in recent weeks, hopefully you’ve read about the changes Avaya expects to see in Customer Engagement as…
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Ladies: It’s Your Right to Define Leadership on Your Terms

  • Morag Lucey
  • November 7, 2016 | 5 minutes to read
  • As a female executive who has been through her fair share of triumphs and trials, I have a burning passion for cultivating strong women in…
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Top Reasons for Making a Move to Avaya IP Office 10

  • Miles Davis
  • November 4, 2016 | 1 minute to read
  • Midmarket companies (500 or fewer employees) across Latin America are leading the region’s digital transformation in the workplace. Unified Communications is migrating from being seen…
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Settle down, boys. The Cubs won a series but it wasn’t really a “World Series”

  • Morag Lucey
  • November 3, 2016 | 2 minutes to read
  • I marvel at America’s fascination with baseball. Every year, from May through October, there’s little escape from it: newspaper headlines, bets, fantasy teams, daily conversations,…
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Avaya Aura® Platform—The Original Pragmatic Hybrid Cloud

  • Guy Clinch
  • November 3, 2016 | 3 minutes to read
  • In a recent InfoWorld post David Linthicum wrote of “an organic movement driven by rank-and-file enterprise IT people who simply want to solve their issues…