217 Articles Tagged Avaya

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Get out of the Queue: Drive Your CX with Attribute Matching

  • Laura Bassett
  • March 23, 2017 | Estimated reading time: 4 minutes to read
  • At this point, nearly every company is working overtime to realign around two simple words: customer experience (CX). So much so that nearly 90% of…
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Reducing the Risks of Distributed Denial of Service Attacks

  • Ed Koehler
  • March 22, 2017 | Estimated reading time: 4 minutes to read
  • Picture what may just be one of the scariest scenarios in your career: The network has slowed to a crawl. You can barely hold a…
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Continuous Learning: Propelling Forward in a Rapidly and Inevitably Changing World

  • Morag Lucey
  • March 21, 2017 | Estimated reading time: 4 minutes to read
  • Whether we realize it or not, advanced technologies like artificial intelligence (AI), augmented reality, and the Internet of Things (IoT) have transformed the way we…
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Next-Generation IT: What Does It Really Look Like?

  • Jean Turgeon
  • March 20, 2017 | Estimated reading time: 5 minutes to read
  • From mainframes to virtualization to the IoT, we’ve come a long way in a very short amount of time in terms of networking, OS and…
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Three Attributes that Lead to Great Customer Satisfaction

  • Sandra Thomson
  • March 15, 2017 | Estimated reading time: 3 minutes to read
  • We all know that customer satisfaction dictates success in business. You’ve heard it all before: CSAT scores help determine likelihood of future purchases, customer turnover,…
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How to (Finally) Break the Longstanding Hold of Legacy Technology

  • Jean Turgeon
  • March 14, 2017 | Estimated reading time: 8 minutes to read
  • Without question, we’ve seen more technological innovation in the last 30 years than we have in the last century. We now live in a reality…
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Hospitality Leaders: Don’t Put Front Office Innovation on the Back Burner

  • Robert K. Mitton
  • March 13, 2017 | Estimated reading time: 4 minutes to read
  • The statistics make it clear: consumers’ expectations for services are climbing year over year. Almost two-thirds have stopped doing business with a brand due to…
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In this Women’s History Month, I ask, “What world do we want to leave our daughters?”

  • Amy Fliegelman Olli
  • March 8, 2017 | Estimated reading time: 5 minutes to read
  • I mean that figuratively—as I’m a mom to two sons. But I do think about the question a lot, especially during Women’s History Month. If…
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The One Question That Must Be Asked This Women’s History Month

  • Morag Lucey
  • March 8, 2017 | Estimated reading time: 3 minutes to read
  • If you haven’t heard by now, March is officially Women’s History Month, and March 8 is International Women’s Day. This year’s campaign theme for the…
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The Importance of Women in Tech

  • Eric Ryan
  • March 6, 2017 | Estimated reading time: 3 minutes to read
  • International Women’s Day is right around the corner, on March 8. It’s a day that celebrates and underscores the vital role women have played in…
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As Avaya Stadium Turns Three, Avaya Kicks Up its Fantastic Fan Experience

  • Andy Steen
  • March 2, 2017 | Estimated reading time: 4 minutes to read
  • I’ve always liked things in threes. Three stooges, Charlie’s Angels, the rule of three (suggests that when things come in threes, they are inherently funnier,…
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Less Maintenance, More Innovation: How to (Finally) Fill the IT Skills Gap

  • Jean Turgeon
  • February 20, 2017 | Estimated reading time: 6 minutes to read
  • If you take a good look at how the business ecosystem is evolving, you’ll find that it’s being redefined by five key market trends: Automation…
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2017 Avaya Customer Innovation Awards Honor Five Companies Leading the Way in Digital Transformation

  • Tony Kleckner
  • February 16, 2017 | Estimated reading time: 4 minutes to read
  • Every year, Avaya and IAUG recognize a handful of customers who are innovators. These customers are recognized with Customer Innovation Awards. Last year’s award winners…
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APTs Part 4: How Do You Detect an Advanced Persistent Threat in Your Network?

  • Ed Koehler
  • February 15, 2017 | Estimated reading time: 4 minutes to read
  • Here in part four of my APT series, we’re looking at how to detect Advanced Persistent Threats in your network. The key is to know…
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Avaya and Axis Communications: Securing Video Surveillance Solutions

  • Alan Hase
  • February 13, 2017 | Estimated reading time: 2 minutes to read
  • What do video surveillance cameras, badge readers, video conferencing endpoints and IP phones have in common? They all utilize the IP network infrastructure. Technologies that…
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Achieving Secure, Mission-Critical Technical Support is a Two-Way Street

  • Mike Runda
  • February 13, 2017 | Estimated reading time: 3 minutes to read
  • Recently, an Avaya customer—a major global financial institution—encountered a pretty disruptive network issue. Avaya support technicians encountered roadblocks in resolving the issue, and the customer's…