193 Articles Tagged Avaya

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Avaya Predictions for 2017 Services Trends: Top Focus is on Smart Customer-Centric Engagement

  • Sandra Thomson
  • January 12, 2017 | 3 minutes to read
  • Recently, we asked six Avaya services experts to help us reflect on the past year and to peer ahead into 2017. Our panel: Richard English,…
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Avaya’s 2017 Tech Trends to Watch: the Distinguished Dozen

  • Laurent Philonenko
  • January 11, 2017 | 13 minutes to read
  • With the Age of Intelligence fully underway, 2017 is destined be a landmark year for mobility, data and very cheap hardware. Here are Avaya’s 12…
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APTs Part 1: Protection Against Advanced Persistent Threats to Your Data

  • Ed Koehler
  • January 10, 2017 | 4 minutes to read
  • Hardly a day goes by without hearing about a data breach somewhere in the world. So it’s timely that we launch this new blog series…
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3 Trends Defining the Future of Employee Experience

  • Laura Bassett
  • January 9, 2017 | 4 minutes to read
  • As a marketing professional, I'm often asked what I do for a living. When I reply that I'm a "marketer," my family, friends, and even…
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Why Multi-Touch Matters more than Multi-Channel

  • Laura Bassett
  • January 3, 2017 | 6 minutes to read
  • When it comes to customer service, it seems that change is the only constant. I know you’ve heard it all before; how single channel service…
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Philanthropy: the gift that keeps on giving

  • Eric Ryan
  • December 22, 2016 | 2 minutes to read
  • The holiday season is upon us, a time of year marked by the spirit of giving and thankfulness as we celebrate with family, friends, colleagues…
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Five magical facts about the NORAD Tracks Santa Program

  • Laura Bassett
  • December 21, 2016 | 4 minutes to read
  • Illustrating the true magic of Christmas, this will be the 61st consecutive year that eager and anxious little boys and girls call the NORAD hotline…
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The Zang Forget Me Not Service Is Here for the Holidays

  • Christina Knittel
  • December 19, 2016 | 3 minutes to read
  • We are doing it again! We are bringing back the Zang Forget Me Not service for the holidays-- this time for a message from the North Pole.…
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The IoT Chronicles Part 3: Security Regulation

  • Jean Turgeon
  • December 19, 2016 | 6 minutes to read
  • There’s no denying the transformative power of the IoT (whether or not you’ve read this IoT Chronicles blog series.) Practically every object imaginable today has…
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Data Protection Part 2: What About Unauthorized Data Access?

  • Greg Deffenbaugh
  • December 16, 2016 | 7 minutes to read
  • In part 1, we explored the physical loss of data, meaning the data is no longer available for access (intelligently) by anyone. There’s another, perhaps…
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Advance Your Career—Put the “You” in IAUG

  • IAUG Guest Bloggers
  • December 14, 2016 | 2 minutes to read
  • Paula Brown Hackett is a member of IAUG and a Senior IT Manager, Enterprise Networks for McMaster University. Whether it’s at Avaya ENGAGE, a local…
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How More Working Women Can Advance to the C Suite

  • Morag Lucey
  • December 13, 2016 | 4 minutes to read
  • If you’ve been keeping up with my blog, then you know one thing about me: I advocate for females boldly being the awesome workplace contributors…
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Data Protection Part 1: What Does it Mean to Lose Data?

  • Greg Deffenbaugh
  • December 12, 2016 | 5 minutes to read
  • I recently attended the Storage Networking Industry Association (SNIA) Storage Developer Conference (SDC). It was very much a going-home event. I hadn’t thought about locks…
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Avaya Demos Wireless Location Based Services at Avaya ENGAGESM Dubai

  • Greg Deffenbaugh
  • December 9, 2016 | 5 minutes to read
  • Wireless Location Based Services (WLBS) are usually discussed in the areas of customer or guest engagement. However, there are also valuable use cases in the…
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5 Key Steps to Modernizing the Federal Government

  • Jerry Dotson
  • December 9, 2016 | 2 minutes to read
  • Modernizing the communications systems of government agencies creates significant challenges—and opportunities—for the new Administration. Key to improving services for the estimated 324 million Americans, the…
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How Do You Create a Tech-Driven Guest Experience?

  • Robert K. Mitton
  • December 8, 2016 | 5 minutes to read
  • Hospitality, one of the world’s most prevalent and influential industries, is using tech-driven guest experiences to boost success. In addition to the usual business trips…