3 Articles Tagged Artificial Intelligence

Avaya Article Thumbnail

What’s Next? Artificial Intelligence (AI) for Customer Experience

  • Laurent Philonenko
  • July 22, 2016 | 4 minutes to read
  • Last month Google hosted its annual Google I/O conference and their new CEO Sundar Pichai delighted an audience of tech enthusiasts when he said, “We…
Avaya Article Thumbnail

How to Transform the Customer Experience with Chatbots

  • Savio Tovar Dias
  • July 14, 2016 | 3 minutes to read
  • 2016 is shaping up to be the year of the Chatbot. From Jarvis, Mark Zuckerberg’s Iron Man-inspired assistant, to Microsoft’s rather unfortunate Tay experience, chatbots have…
Avaya Article Thumbnail

Your Own Personal Assistant? It All Adds Up!

  • Savio Tovar Dias
  • July 11, 2016 | 4 minutes to read
  • If you’re a highly paid CEO of a large multinational, then you probably already have a personal assistant taking care of your life, so you…