3 Articles Tagged APN

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MLTS 9-1-1 Bad Practices

  • Mark J. Fletcher, ENP
  • December 26, 2013 | 6 minutes to read
  • This Avaya CONNECTED Blog is also available as an MP3 Audio File While many of the podcasts and lists that we create focus on how…
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NSFW? The Gooey side of E911

  • Mark J. Fletcher, ENP
  • September 7, 2013 | 5 minutes to read
  • This Avaya CONNECTED Blog is also available as an MP3 Audio File There is a new breed of architect that is becoming more and more…
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Why Social Media is the New Customer Service Channel (Part 2)

  • Carl Knerr
  • January 9, 2013 | 7 minutes to read
  • This is the second in a series of posts about protecting the brand by providing customer service in social media. The first can be found…