15 Articles Tagged analyst

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What Smart Analysts Think About Microsoft's Lync Telephony Claims

  • Luke Stangel
  • November 14, 2013 | 3 minutes to read
  • The big brains at UCStrategies had a very relevant podcast last week. Ten of the Unified Communication industry's leading independent analysts weighed in on Microsoft's…
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How Mediocre Customer Service Is Driving Your Customers Away

  • Luke Stangel
  • November 5, 2013 | 2 minutes to read
  • Some companies drive away loads of customers with one big move. Like that department store chain that got rid of coupons and sales promotions. Its…
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Who's the Real Number One in Business Telephony?

  • Luke Stangel
  • October 28, 2013 | 4 minutes to read
  • The telephone is far from dead. You know who still loves to call people? Family members, close friends and...the Pope. No joke: 76-year-old Pope Francis…
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How to Give Your Business Apps Better People Skills

  • Luke Stangel
  • October 21, 2013 | 3 minutes to read
  • Silos. Every businessperson claims to hate them, yet most businesses continue to operate in them, even in this communications-rich age.One of the biggest reasons? The…
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Contact Centers are NOT Cost Centers - They're Your Best Money Makers

  • Luke Stangel
  • September 18, 2013 | 3 minutes to read
  • The name of the customer service game used to be efficiency and costcutting. Not anymore. Today's companies increasingly recognize that the chances they have to…
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Data Center Automation: Why Are We Still Sending Humans to Do a Machine's Job?

  • Luke Stangel
  • August 21, 2013 | 4 minutes to read
  • Robots are on the rise. One forecaster, the Freedonia Group, predicts that the use of robots in manufacturing globally will grow nearly 11 percent annually…
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5 Essential Ways to Boost Your Customer Experience

  • Luke Stangel
  • August 2, 2013 | 4 minutes to read
  • photo credit: Phil Dowsing Creative via photopin cc Everyone knows that keeping your customers happy is key. "How customers perceive their interactions have been will…
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Old School Communication Methods Still Rule! (Sometimes)

  • Luke Stangel
  • July 2, 2013 | 3 minutes to read
  • I'm not talking about Morse code, smoke signals, semaphore flags or even Aldis Lamps (look it up). These were already extinct by the time I was…
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Apples to Apples: Avaya IP Office 8.1 Beats ShoreTel On TCO

  • Luke Stangel
  • April 29, 2013 | 6 minutes to read
  • Last week, I posted a blog about how much less expensive Avaya IP Office is for mid-sized companies versus ShoreTel's solution, as calculated by the respected analyst…
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Hey Midsized Businesses! Avaya Is One-Third Cheaper Than ShoreTel

  • Luke Stangel
  • April 22, 2013 | 4 minutes to read
  • Several weekends ago, I was in Santa Barbara, shopping with my family at a clothing store - part of a medium-large, California chain - when…
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Seven Things to Know About Microsoft Lync (And One Thing You Should Do About It)

  • Luke Stangel
  • March 25, 2013 | 7 minutes to read
  • The economy remains a schizophrenic beast. The stock market may be rocketing upwards, but governments are imposing painful cutbacks such as the U.S. Government's $1.2…
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Enterprise Connect 2013: What Was Hot, What Was Not

  • Luke Stangel
  • March 21, 2013 | 5 minutes to read
  • Cloud. Mobile. Video. WebRTC. Unified Communications. Those were the biggest trends at Enterprise Connect 2013, according to analysts convening at the final session of the the…
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Enterprise Connect: Winning at the Game Of CIOs

  • Luke Stangel
  • March 20, 2013 | 4 minutes to read
  • I've probably been to 50 tech conferences in my career. So things have to be pretty....different in order to surprise me. So the failed keynote…
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The Four Ways That Contact Centers Are Innovating

  • Luke Stangel
  • March 19, 2013 | 3 minutes to read
  • "The UC (Unified Communications) wave has passed; we're back in control," joked analyst Sheila McGee-Smith at the beginning of her Monday panel discussion on the…
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Free(ish) Ain't Free(ish): The True Cost of Microsoft Lync

  • Luke Stangel
  • February 21, 2013 | 6 minutes to read
  • One of the lessons I've been trying to teach my kids is that nothing in this life comes free. Parental rewards must be earned (via…