Social Networking
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The Systemic Technological Stagnation of the Emergency Network
This is why the 911 trials are limited. 911 is a pointer to a five digit short code that terminates at a specific PSAP. Location isn't sent, and there are questions as to if call back is even possible. They are typically restricted to a single PSAP, and a single carrier. So although I applaud the industry for trying to move the stake forward, at the same time I fear a false sense of security could be instilled in the general public who doesn't have the technical background to digest what's actually happening. ...more
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Many people carry 'smart' devices today, We can send video, text and pictures to our friends. But what about 911? Some Apps claim to have the answer, but Public Safety has another opinion. Is this viable new technology? Or just techno-bable rhetoric that is becoming all too common with the emergence of #NG911....more
You Better Watch Out! Santa Claus is Coming!
Every Christmas since that time, starting at 2:00 a.m. MT on December 24 through the early hours of December 25, more than 1,200 volunteer Santa trackers will man the 1-877-HI-NORAD Santa hotline, answering phone calls from children of all ages. ...more
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The goal is not to overload first responders with more information than they can process. The goal is to get the first responder to where they need to be through the quickest possible process. Some of that process is technology based, however don't count out the human side of the equation. If technology is not affordable, it won't be deployed. That's obvious by the level of 911 remediation that we find in the enterprise today. Fixing the problem doesn't always mean solving the problem....more
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Social Business Evolution: A Summary from the Customer Response Summit 3
The Customer Response Summit 3, hosted by our friends @ExecsintheKnow is a place where bright minds meet to talk about the Enterprise adoption of Social......more
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As Avaya employees know, we posted a new 'rap' video on Monday based on our Power of We marketing contest. But today, Cisco posted their own rap video... I just find the timing, well... very interesting. ...more
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OMG! DIS 911 APP IS THE SCHIZL! Or for the older generation "My goodness! This mobile device application for contacting emergency services is certainly a great benefit to all!" Although integrating Social Media with emergency services is not a new idea, it is, however, an idea that is being more openly accepted today, and I talk with Erik Endress, who is the founder and CEO of Share with 911 about his views on why that's happening. ...more
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The marketing machine here at Avaya continues to rock & roll. If you've been following my posts, you'll know that we've had a lot going on lately, Now, avaya.com is getting a facelift. Our main goals were to provide a more contemporary design and improve usability by making it easier for visitors to find and use the content they're looking for. ...more
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