Small and Medium Enterprises
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Small and Medium Enterprises
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Risk mitigation - a very personal account
It is an unfortunate trait of human nature to ignore risk until the event in question is realised. Luckily, there are many organisations which have created businesses around reducing risk - such as insurance companies (which offer mitigation of financial risk against all types of loss; personal health, possessions, even income), car companies (offering personal safety and loss prevention features), and governments (dictating laws to assist with personal safety and creating agencies to protect us from unsavoury characters)....more
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I can predict the future... No really - I can!
My prediction: Thursday December 24th, approximately 1:00 PM - in your office. It will go something like this: A few of the sales team are hovering around the fax machine; fingers crossed, ever hopeful for those last minute orders. Tapping their fingers and getting impatient - not because the order may slip into next quarter if it doesn't arrive, but that time is ticking away and they still haven't picked up a gift for their significant other (incidentally, the other half of the sales-team is no-where to be seen; they had a round, err, meeting at the golf club as they already made their quotas in November - curse them!)......more
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Reflecting on Nashville - in a Tennessee Whiskey kind of way
Those of you who follow such things will know that Avaya recently held its annual Sales Conference at the epicentre of country music; Nashville, Tennessee. As I was travelling from Australia - a journey that took about a day in the air no less, I thought it wise to arrive early and do my best to get into the time-zone. Perhaps catch up on a bit of sleep the following day of my arrival so I would be at my freshest and keenest as I sat through the key-note addresses of Messrs Kennedy and Abbott - not to mention the insights from the other leaders of this great company......more
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On the Road with IP Office Release 5 - the chronicles of a Power User
It's not often I accept a sporting failure by my national team as a positive experience. However on the eve of the New Zealand leg of the Release 5 launch of Avaya IP Office, a loss to the mighty All Blacks in yesterday's Bledisloe Cup match (that would be rugby for the uninitiated) certainly ensures I will be greeted warmly (if not smugly) by my South Pacific friends....more
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How Small Businesses can Empower Their Teleworkers
When an employee, either on a permanent or frequent basis, works remotely from the same location , we call this location a virtual office and the employee a teleworker or telecommuter. For instance, if during peak season some employees have to work on week-end from home or if during a long medical recovery a person cannot drive to the office they effectively can be considered to be teleworkers. Obviously certain professions are more prone to teleworking than others with the best illustrations being telemarketers, central reservation call centers or order takers....more
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Being knowledgeable on communications solutions is a competitive advantage for SMEs
A recent survey we conducted happens to confirm my last blog introduction statement "While Small and Medium Enterprises (SMEs) are affected by the recession, most of them keep investing in their business and on the top of their investment list is IT"....more
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Even in recession, SMEs still invest in their business and... in IT
While Small and Medium Enterprises (SMEs) are affected by the recession, most of them keep investing in their business and on the top of their investment list is IT. At the IDC Direction 09 in March, Ray Boggs and Merle Sandler shared the figure below which highlights that while the SMB IT spending is decreasing it is on average less impacted than the total corporate IT spending.
This is confirmed by a recent survey from Compass Intelligence published in eWeek stating that "majority of small-business IT buyers have remained positive about their IT spending [...], with 42 percent of those surveyed [...] expecting to keep their ICT (information and communications technology) spending unchanged in 2009."...more
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On Tuesday, during his keynote at Voicecon and as part of the Avaya Aura announcement, Avaya CEO Kevin Kennedy commented that the Time for Innovation was now explaining that Innovation was often given birth during challenging economic times and actually helped economies recover....more