Innovation
Subscribe to the RSS Feed for this topic
Innovation
Subscribe to the RSS Feed for this topic
Sending live tweets from the York Regional Police, Ontario, Canada based helicopter crew provides a "virtual ride along" that would be almost impossible to re-create without the involvement of a camera crew, and the postproduction editing. All of that equals time spent producing, and not delivering content. ...more
- Permalink|
- Comment now |
- Email|
- Tweet |
-
Last week I had the pleasure of presenting at the semi-annual Technology Services World (TSW) Conference, hosted by the Technology Services Industry Association (TSIA) on the Avaya Mentor program, which I had also written about last August. This was a conference focused on services transformation and TSIA asked that I talk about how we at Avaya put together this video knowledge base, including challenges we faced. The breakout session was well attended and so I thought I would share this presentation with you here. Below is a YouTube video of me doing the presentation (not at TSW), which I've also summarized, along with more success metrics, for those who prefer to read....more
- Permalink|
- 2 Comments |
- Email|
- Tweet |
-
Today's 911 network operates off of a very simple principle. A telephone number equals an address. When the 911 system was first built in 1968, that factoid was mostly true. However today, a telephone number is probably the least significant piece of information that equals your location. ...more
- Permalink|
- Comment now |
- Email|
- Tweet |
-
There is no doubt that the introduction of new technologies in the workplace has had a very strong positive influence on labor productivity in the......more
- Permalink|
- Comment now |
- Email|
- Tweet |
-
The 1st wave of "connected citizens" are now actively working and many of them have obtained positions in their agencies where they can make a radical change. Just as VoIP became the new paradigm in communications over the last decade, NG emergency services, and the vast additional data that will be brought along with it, will form the framework of the next paradigm of public safety communications....more
- Permalink|
- Comment now |
- Email|
- Tweet |
-
Hey Midsized Businesses! Avaya Is One-Third Cheaper Than ShoreTel
Several weekends ago, I was in Santa Barbara, shopping with my family at a clothing store - part of a medium-large, California chain - when......more
- Permalink|
- Comment now |
- Email|
- Tweet |
-
David Foster Wallace's Misguided Fears About Video Conferencing
In his celebrated novel Infinite Jest, the late satirist David Foster Wallace imagined a reality where video chatting quickly rose, then plummeted, in popularity. Why?......more
- Permalink|
- Comment now |
- Email|
- Tweet |
-
Prior to AT&T's choice of 911 as a universal emergency number, there were separate numbers for the police, fire department, and ambulance services. Compounding the difficulty for citizens, these numbers also varied by city or state. Besides being a single nationwide number, what made 911 so special was its selective routing design. This provided the ability to route specific telephone lines to specific 911 centers based on the caller's address, as provisioned at the phone company central office....more
- Permalink|
- Comment now |
- Email|
- Tweet |
-