Customer Service
Subscribe to the RSS Feed for this topic
Customer Service
Subscribe to the RSS Feed for this topic
What if you're hiring new agents to work from home? You have a big decision to make. Will you train them remotely, or bring them into the office initially - or some combination thereof? ...more
- Permalink|
- Comment now |
- Email|
- |
-
Hello Folks, today I have the honor of presenting to you a guest blogger who has an interesting perspective on a trending topic of the......more
- Permalink|
- Comment now |
- Email|
- |
-
What a great conference! Last week I attended the 2nd annual Remote Agent Summit in Dallas. Most of the sessions were real-life case studies presented......more
- Permalink|
- Comment now |
- Email|
- |
-
Do you know everything you need to know about Home Agents? You know all the business drivers for implementing a home agent program... or do......more
- Permalink|
- Comment now |
- Email|
- |
-
In recent years, a growing trend has been to offshore contact centers. This trend seems to be reversing itself....more
- Permalink|
- Comment now |
- Email|
- |
-
Now that Avaya has been named the official telecommunications equipment provider for the 2014 Winter Olympics in Sochi, I've been paying a bit more attention to social media traffic that trends on the Olympics keyword. One of the more interesting side articles that caught my eye was in regards to a "Zero Email" policy being put in place by Atos, who has supplied IT services to several Olympic games. My personal opinion is pretty low on the productivity gains we see today from Email-based communications, so I applaud Atos for their actions here. I wonder how many other businesses could undertake such a policy for internal communications, and what real productivity increases they would see as a result?...more
Social Business Evolution: A Summary from the Customer Response Summit 3
The Customer Response Summit 3, hosted by our friends @ExecsintheKnow is a place where bright minds meet to talk about the Enterprise adoption of Social......more
- Permalink|
- Comment now |
- Email|
- |
-
Customers, smartphones, contact centers: Are you making the right connections?
By 2013, an estimated 1 billion people worldwide will own smartphones. Eighty percent of the U.S. population will own them by 2015. Think about that.......more
- Permalink|
- Comment now |
- Email|
- |
-