Articles in Services

Avaya Article Thumbnail

Four Factors Help a Major Railway’s IT Team Stay on Track

  • Sandra Thomson
  • November 9, 2016 | 4 minutes to read
  • For IT managers in one of the United States’ major railroads—an industry that has grown to $68 billion in annual revenue—keeping up with the latest…
Avaya Article Thumbnail

Every Week is Customer Service Week for this Credit Union

  • Sandra Thomson
  • October 4, 2016 | 3 minutes to read
  • It’s not easy for credit unions to compete these days. Many need to win against neighboring big banks, with nearby branches, billions in operating expenses,…
Avaya Article Thumbnail

Maximizing value from your support services investment

  • Mike Runda
  • August 30, 2016 | 4 minutes to read
  • Commitment to 5 core practices will lead to peace of mind and growth. In the world of support services we are always striving to reach…
Avaya Article Thumbnail

Six Questions to Help Non-Profit IT Managers Pick the Right Partner

  • Sandra Thomson
  • August 24, 2016 | 3 minutes to read
  • Every organization knows the importance of stretching each dollar. That’s especially true of a non-profit trying to keep operating costs at a minimum. They must…
Avaya Article Thumbnail

Be Ready! Protect Against Network Outages During Hurricane Season

  • Sandra Thomson
  • August 4, 2016 | 4 minutes to read
  • Keeping communication systems running at peak performance often includes a great partner with a deep bench of experts with experience in many complex situations. Particularly…
Avaya Article Thumbnail

6 Ways to Increase Your Support Confidence

  • Pat Patterson
  • May 11, 2016 | 3 minutes to read
  • Are you confident enough in your support partner that you can focus on advancing your solutions instead of just maintaining them? A UK trader was…
Avaya Article Thumbnail

3 Standard Ways to Proactively Manage Peak Performance

  • Pat Patterson
  • March 28, 2016 | 3 minutes to read
  • A brief snapshot of the current state of technology in 2016: 3.5 billion people are online and collectively their traffic is measured in zettabytes. 3.4…
Avaya Article Thumbnail

The Importance of Keeping Accurate Avaya Support Records

  • Carl Knerr
  • March 15, 2016 | 4 minutes to read
  • One of the most common stumbling blocks I encounter when working with customers is around their Avaya records. These records show Avaya Support not only…
Avaya Article Thumbnail

Interview: What is Knowledge-Centered Support, and Why Is It the Future?

  • Carl Knerr
  • March 1, 2016 | 8 minutes to read
  • While Avaya is well known as the #1 contact center vendor for 15 years, what is less known is the best-in-class contact center that Avaya…
Avaya Article Thumbnail

Avaya Refreshes Channel Partner Program with New Incentives

  • Luke Stangel
  • February 29, 2016 | 2 minutes to read
  • This past week, Avaya announced a series of changes to its channel partner program designed to incentivize activities around five quickly-growing market opportunities—midmarket, the contact…
Avaya Article Thumbnail

8 Questions to Help Decide if You are Getting the Most From Your Cloud

  • Pat Patterson
  • February 22, 2016 | 5 minutes to read
  • Concerns around security and accountability remain top of mind (and top-of-budget) for today’s IT managers. Such concerns are the natural progression of a trend that…
Avaya Article Thumbnail

Avaya Wins Prestigious NorthFace ScoreBoard Award

  • Pat Patterson
  • February 18, 2016 | 1 minute to read
  • Once again, we are excited to report news that Avaya and its employees have been recognized for creation of the industry's best customer engagement experience.…
Avaya Article Thumbnail

Avaya Achieves TSIA Operational Best Practice Certification

  • Pat Patterson
  • February 3, 2016 | 1 minute to read
  • On Monday, Avaya was proud to announce that it had achieved the Technology Services Industry Association (TSIA) Rated Outstanding, Assisted Support North America certification for…
Avaya Article Thumbnail

6 Ways to Differentiate and Improve Customer Satisfaction Scores

  • Pat Patterson
  • January 13, 2016 | 5 minutes to read
  • What better way to mark a new year for service providers than by implementing best practices--in a world of self-healing IT equipment that will enhance…
Avaya Article Thumbnail

Avoiding Software Outages: Three Myths That Could Save Your Business

  • Joey Fister
  • December 9, 2015 | 3 minutes to read
  • You’re working on your computer when a pop-up suggests that you reboot to install the latest software update. Naturally, you can’t be bothered. You delay…