Posts by Robert K. Mitton

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Hospitality Leaders: Don’t Put Front Office Innovation on the Back Burner

  • Robert K. Mitton
  • March 13, 2017 | Estimated reading time: 4 minutes to read
  • The statistics make it clear: consumers’ expectations for services are climbing year over year. Almost two-thirds have stopped doing business with a brand due to…
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Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience

  • Robert K. Mitton
  • February 7, 2017 | Estimated reading time: 5 minutes to read
  • If research has shown us anything, it’s that companies across virtually every sector are realigning around digitization. So much so that 80% of companies identify…
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Hoteliers: Your Best Laid Plans Will Go Awry Without Strong Wi-Fi

  • Robert K. Mitton
  • January 6, 2017 | Estimated reading time: 5 minutes to read
  • In today’s smart, digital world, the average guest experience isn’t so average anymore. Traditional room service, for example, is being replaced by in-room kiosks that…
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How Do You Create a Tech-Driven Guest Experience?

  • Robert K. Mitton
  • December 8, 2016 | Estimated reading time: 5 minutes to read
  • Hospitality, one of the world’s most prevalent and influential industries, is using tech-driven guest experiences to boost success. In addition to the usual business trips…