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Eric Lai is Editorial Director at Avaya. He joined Avaya in Nov 2012 from SAP, where his enterprise mobility blog attracted more than 100,000 readers a month and was awarded Top Corporate Blog by BtoB Magazine. Prior to SAP, Eric was a technology editor and reporter for a decade and a half in Asia and the U.S. He is based at Avaya headquarters in Santa Clara, Calif. Follow him on Twitter @ericylai.

  • Unified Communications | By Eric Lai | 12 Jun 2013

    Push-To-Talk Lives! Where a 90s Technology Fits in Today's Unified Communications Landscape

    It's funny how a little danger can bring people together and spark a conversation.Early last week, I was on an American Airlines flight from SFO......more

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  • Unified Communications | By Eric Lai | 6 Jun 2013

    How This Billion Dollar Mall Operator Virtualized its Unified Communications System

    Forest City Enterprises is a massive real estate management firm based in Cleveland, Ohio. With nearly $11 billion in property under management, Forest City's best-known......more

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  • Developers | By Eric Lai | 5 Jun 2013

    Another Developer's Experience with Avaya Aura Collaboration Environment

    Earlier this week, I wrote about leading communications software maker Esna Technologies and their positive experience porting their popular OfficeLinx application to Avaya using our......more

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  • Small and Medium Enterprises | By Eric Lai | 4 Jun 2013

    How Video Conferencing Boosts Medical Care in the Third World

    It's no exaggeration to say that the story of Dr. Mark Stavros and his team of trainee doctors is the most inspiring story of Avaya's......more

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  • WebRTC | By Eric Lai | 4 Jun 2013

    Why This Developer Thinks Avaya Aura Collaboration Environment Rocks (And Rocks over WebRTC)

    Developer platforms are a lot like breakfast cereals: there's no shortage of them, each claiming to be tastier and better for you - in developer......more

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  • News | By Eric Lai | 4 Jun 2013

    Avaya's Most Innovative Customers of 2013

    There's no shortage of enterprises using Avaya technology in fresh, exciting ways. So it is always difficult to choose the six winners of the annual......more

    Continue reading Avaya's Most Innovative Customers of 2013.
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  • News | By Eric Lai | 3 Jun 2013

    Profile: Landmark Bank's Vision for Video Conferencing

    Last June, Landmark Bank CEO Kevin Gibbens sat down with his CIO Brenda Emerson, and gave her an assignment: Get a new video conferencing system.......more

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  • Cloud Computing | By Eric Lai | 5 May 2013

    What is Avaya's Strategy Around SDN? A Q&A with Avaya Networking's Chief Architect, Paul Unbehagen

    With all of the recent interest in Software-Defined Networking (SDN), the networking space suddenly feels as hot as it was during the late 1990s. Most......more

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  • Collaboration | By Eric Lai | 30 Apr 2013

    Do Collaboration Tools REALLY Boost Workplace Communication?

    Anyone in the working world knows this: Meetings are as hard to kill off as a supervillain in a James Bond film.By Dr. Charles Law,......more

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  • Unified Communications | By Eric Lai | 21 Apr 2013

    David Foster Wallace's Misguided Fears About Video Conferencing

    In his celebrated novel Infinite Jest, the late satirist David Foster Wallace imagined a reality where video chatting quickly rose, then plummeted, in popularity. Why?......more

    Continue reading David Foster Wallace's Misguided Fears About Video Conferencing.
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