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Eric Lai is Editorial Director at Avaya. He joined Avaya in Nov 2012 from SAP, where his enterprise mobility blog attracted more than 100,000 readers a month and was awarded Top Corporate Blog by BtoB Magazine. Prior to SAP, Eric was a technology editor and reporter for a decade and a half in Asia and the U.S. He is based at Avaya headquarters in Santa Clara, Calif. Follow him on Twitter @ericylai.

  • It's funny how a little danger can bring people together and spark a conversation.Early last week, I was on an American Airlines flight from SFO......more

  • Forest City Enterprises is a massive real estate management firm based in Cleveland, Ohio. With nearly $11 billion in property under management, Forest City's best-known......more

  • Earlier this week, I wrote about leading communications software maker Esna Technologies and their positive experience porting their popular OfficeLinx application to Avaya using our......more

  • It's no exaggeration to say that the story of Dr. Mark Stavros and his team of trainee doctors is the most inspiring story of Avaya's......more

  • Developer platforms are a lot like breakfast cereals: there's no shortage of them, each claiming to be tastier and better for you - in developer......more

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    Avaya's Most Innovative Customers of 2013

    There's no shortage of enterprises using Avaya technology in fresh, exciting ways. So it is always difficult to choose the six winners of the annual......more

  • Last June, Landmark Bank CEO Kevin Gibbens sat down with his CIO Brenda Emerson, and gave her an assignment: Get a new video conferencing system.......more

  • With all of the recent interest in Software-Defined Networking (SDN), the networking space suddenly feels as hot as it was during the late 1990s. Most......more

  • Anyone in the working world knows this: Meetings are as hard to kill off as a supervillain in a James Bond film.By Dr. Charles Law,......more

  • In his celebrated novel Infinite Jest, the late satirist David Foster Wallace imagined a reality where video chatting quickly rose, then plummeted, in popularity. Why?......more