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Christian Goffi is a Strategic Communications Consultant for Avaya Professional Services. He has over 13 years of professional experience, specializing in Business Process Management. Before joining Avaya, he held a variety of positions at Nortel. Currently, Christian helps Avaya customers identify and plan proper designs for technology rollouts to help them realize business value. He starts by determining the user benefit goals and then creates customized technology roadmaps to achieve the objectives. Christian holds a B.S. degree and an MBA.

  • Customer Service | By Christian Goffi | 6 Apr 2012

    Who's afraid of Electronic Customer Service?

    Hello Folks, today I have the honor of presenting to you a guest blogger who has an interesting perspective on a trending topic of the......more

  • Customer Service | By Christian Goffi | 18 Nov 2011

    Social Business Evolution: A Summary from the Customer Response Summit 3

    The Customer Response Summit 3, hosted by our friends @ExecsintheKnow is a place where bright minds meet to talk about the Enterprise adoption of Social......more

  • Social Networking | By Christian Goffi | 30 Jun 2011

    Social Media: a "Mission Critical" Solution for your Contact Center

    Social Media in the Contact Center...more

  • Social Networking | By Christian Goffi | 16 May 2011

    Summary from the Customer Response Summit

    May 10-11, Hollywood FL Want to know what leading edge enterprises are doing for Social Media? A good way to start that search is to......more

  • By Christian Goffi | 15 Apr 2011

    Introduction

    Greetings from one of the newest faces on the Avaya blog reel. My name is Christian Goffi and I am a Strategic Communications Consultant at......more

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