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Brett Shockley is Senior Vice President, Corporate Development & Strategy of Avaya Inc., a leading global provider of business communications applications, systems and services. He is responsible for Avaya's mergers, acquisitions, major partnerships, Corporate Strategy, and Emerging Products and Technology which includes Avaya’s Research Labs. In addition to being a driving force behind Avaya technology innovation, Shockley plays a critical role in defining and articulating Avaya’s strategic direction. He is a tireless customer advocate, traveling the world to engage with them and open doors to new opportunities. Before joining Avaya, Brett held a number of senior leadership, general management and business development roles including VP/GM, Customer Contact Business Unit at Cisco Systems. He founded Spanlink Communications in 1988 where he partnered with Bell Labs and pioneered some of the industry’s leading innovations in speech recognition, computer telephony integration and Internet call centers. In addition to holding a patent for a telecommunications device, Shockley has an MBA in Marketing from the University of Minnesota’s Carlson School of Management and a bachelor's degree in Mechanical Engineering from the University of Minnesota’s Institute of Technology. Shockley was a 2007 Ernst & Young Entrepreneur of the Year award winner, University of Minnesota Alumni Lifetime Achievement award winner and 2008 Minnesota High Tech Association Emerging Technology Company award winner. He resides in Eden Prairie, Minnesota with his wife Melissa.

  • By Brett Shockley | 11 Apr 2013

    Looking Back at Enterprise Connect

    Last month's Enterprise Connect, the communication and collaboration industry's leading conference, is a beast - in the greatest sense. Between show floor activities, keynotes and presentations, meetings with customers and connecting with partners, the week keeps you busy! ...more

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  • By Brett Shockley | 12 Mar 2013

    The Value of Great Customer Service

    Seventy-eight percent of consumers say that they only buy from businesses that make it easy for them to deal with, and a third believe convenience......more

  • By Brett Shockley | 5 Feb 2013

    The Collaborative Effects of Social Media in Business

    At Avaya Evolutions in Dallas, Guy Kawasaki and Avaya's Brett Shockley discuss the use and collaborative effects of social media in the enterprise and on customer service....more

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  • By Brett Shockley | 29 Jan 2013

    Avaya Labs: Developing collaboration tools for today & tomorrow

    I've had a number of opportunities over the past few weeks - including my Fireside Chat with Apple co-founder Steve Wozniak during Avaya Evolutions San Mateo - to reflect on the past year and contemplate the priorities that will emerge throughout 2013. ...more

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  • By Brett Shockley | 17 Dec 2012

    Woz Looks into the Crystal Ball and Makes Enterprise IT Predictions for 2013

    This week Avaya hosted its final Evolutions event of 2012 in San Mateo, California. The event was fantastic, complete with an address from our CEO Kevin Kennedy, new product announcements and a Fireside Chat between Steve Wozniak and myself. As 2012 comes to a close, we at Avaya are looking forward to 2013 with big plans for our business and bold predictions for the communications industry. ...more

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  • Events | By Brett Shockley | 2 Nov 2012

    How Awareness is Bringing Productivity Back to the Workplace

    If you weren't able to make it to the Schaumburg Convention Center for Avaya Evolutions Chicago yesterday, you missed great discussions with Steve Wozniak, Apple co-founder and chief scientist for Fusion-IO, Henry Dewing, principal analyst at Forrester Research, and Avaya SVPs Pierre-Paul Allard and Joel Hackney - just to name a few. ...more

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  • News | By Brett Shockley | 11 Oct 2012

    Daring to Make Communication Predictions? Prepare Now for the Year Ahead!

    Why do so many groups and people love to issue predictions at the beginning of the year? I suspect that many enjoy the opportunity to look into their crystal ball and take a shot at predictions - with the hope that they might be right.......more

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  • News | By Brett Shockley | 14 Aug 2012

    Enabling Extraordinary User Experiences in Unified Communications

    To say the past 9 months have been extraordinary would be an understatement. Let me start by answering the inevitable question, "What have you been up to?" I've transitioned into a new role, taking on the extra-long title of Senior Vice President & General Manager of Avaya Applications and Emerging Technologies; and also a new location in Avaya's Silicon Valley hub in Santa Clara, CA. My role is really multi-fold as I'm responsible for Avaya's Contact Center and Unified Communications applications portfolios and the company's emerging technologies, which includes Avaya Labs Research. All of this adds up to some pretty exciting stuff; a lot of travel, visits with customers, and the opportunity to chat with people on the leading edge of collaboration technologies. ...more

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  • Trends | By Brett Shockley | 9 Sep 2011

    Customers, smartphones, contact centers: Are you making the right connections?

    By 2013, an estimated 1 billion people worldwide will own smartphones. Eighty percent of the U.S. population will own them by 2015. Think about that.......more

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  • Contact Centers | By Brett Shockley | 4 Aug 2011

    Three trends to consider when inviting the autonomous consumer into your contact center operation

    Voice, email and chat capabilities have been the basic toolkit of contact centers for several years, with voice, of course, being the cornerstone. These tools......more

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