Posts by Andrew Prokop

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Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer—Part Five

  • Andrew Prokop
  • October 31, 2016 | Estimated reading time: 1 minute to read
  • All things good and bad must come to an end and so it is with both sadness and relief that I am closing out my…
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Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer—Part Four

  • Andrew Prokop
  • October 20, 2016 | Estimated reading time: 1 minute to read
  • Welcome to the fourth in my series of videos addressing some of the more advanced Avaya Breeze™ techniques. In Part One I showed you how…
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Advanced Techniques for Writing Avaya Breeze Snap-Ins Using Engagement Designer—Part Three

  • Andrew Prokop
  • September 20, 2016 | Estimated reading time: 1 minute to read
  • Welcome to the third in my series of videos addressing some of the more advanced Avaya Breeze™ techniques. Here, I add multimodal communications (SMS text…
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Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer — Part Two

  • Andrew Prokop
  • September 7, 2016 | Estimated reading time: 1 minute to read
  • Welcome to the second in my series of videos addressing some of the more advanced Avaya Breeze™ techniques. In part one, I showed you how…
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Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer — Part One

  • Andrew Prokop
  • September 2, 2016 | Estimated reading time: 1 minute to read
  • Welcome to the first in my series of videos addressing some of the more advanced ideas surrounding Avaya Breeze™. It picks up where my introductory…
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Writing Avaya Breeze Snap-Ins Using Engagement Designer — Part Six

  • Andrew Prokop
  • August 23, 2016 | Estimated reading time: 1 minute to read
  • Welcome to “An Introduction to Avaya Breeze Events,” the final installment in my introductory series of videos exploring Avaya Breeze™ from a development point of…
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Writing Avaya Breeze Snap-Ins Using Engagement Designer — Part Five

  • Andrew Prokop
  • August 16, 2016 | Estimated reading time: 1 minute to read
  • Welcome to “An Introduction to Avaya Breeze Web Services,” part five in a series of videos that explore writing Avaya Breeze™ applications—or Snap-ins. In this…
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Writing Avaya Breeze Snap-Ins Using Engagement Designer - Part Four

  • Andrew Prokop
  • August 11, 2016 | Estimated reading time: 1 minute to read
  • In my first three Avaya Breeze™ videos, I built a simple, yet functional Snap-in. I showed you how to use the Breeze tools for Snap-in…
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Writing Avaya Breeze Snap-ins Using Engagement Designer — Part Three

  • Andrew Prokop
  • August 3, 2016 | Estimated reading time: 1 minute to read
  • Welcome to “An Introduction to Avaya Breeze Prompts and Gateways,” part three in a series of videos that explore writing Avaya Breeze™ applications—or Snap-ins. [kaltura-widget…
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Writing Avaya Breeze Snap-Ins Using Engagement Designer — Part Two

  • Andrew Prokop
  • August 1, 2016 | Estimated reading time: 1 minute to read
  • Welcome to “An Introduction to Avaya Breeze – Workflow Properties,” part two in a series of videos that explore writing Avaya Breeze™ applications—or Snap-ins. Each…
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Writing Avaya Breeze Snap-Ins Using Engagement Designer — Part One

  • Andrew Prokop
  • July 27, 2016 | Estimated reading time: 1 minute to read
  • If a picture tells a thousand words, a video must be the equivalent of a novel. With that in mind, I’ve decided to forgo the…
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Survivability and Avaya Media Gateways

  • Andrew Prokop
  • December 16, 2015 | Estimated reading time: 6 minutes to read
  • Writing these technical articles serves two purposes. First, I love having the opportunity to play unified communications professor. I’ve been in this industry for a…
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Understanding SIP PRACK for Avaya Aura

  • Andrew Prokop
  • December 9, 2015 | Estimated reading time: 4 minutes to read
  • As many of my readers know, every few months I teach a two and a half day class on “all things SIP.” My students are…
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Understanding Avaya Aura SIP Registration

  • Andrew Prokop
  • December 1, 2015 | Estimated reading time: 5 minutes to read
  • “Let’s start at the very beginning/a very good place to start/when you read you begin with A B C/when you sing you begin with Do…
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Learning to Work With Avaya Aura Session Manager Adaptations

  • Andrew Prokop
  • November 17, 2015 | Estimated reading time: 9 minutes to read
  • The problem with standards is that they rarely are. Despite the fact that SIP has been around since the 1990s, is fairly well documented, and…
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An Even Closer Look at Avaya Aura IMS Call Processing

  • Andrew Prokop
  • November 5, 2015 | Estimated reading time: 5 minutes to read
  • Last week, I walked you through how Avaya implements IMS processing between Session Manager and Communication Manager.  Even though it may have looked fairly complicated and…