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Every few weeks it seems that a new swatting incident shows up in the news. The FBI reports that between 2002 and 2006, five specific swatter's made over 100 calls to 60 different agencies nationwide. In addition to disrupting emergency services, those incidents resulted in up to $250,000 in losses in manpower for the agencies. With today's agencies scraping to save every dollar they can, the financial impact of being swatted affects public safety as well as the public they are trying to protect....more
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Before Alexander Graham Bell invented the telephone, (June 2, 1875) public safety was served by town criers. A town crier would walk the streets of a town and cry out for help in emergency situations. In the 1950's, independent telephone companies were very common in the United States. If you wanted the police, you dialed the police station. If you had a fire, you called the fire department. If you needed any emergency help, you dialed the individual you needed, or you could dial " 0" and get the operator. Then he or she would ring the persons you were calling for....more
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Innovation | By Mark J. Fletcher, ENP | 29 Apr 2012
The Systemic Technological Stagnation of the Emergency Network
This is why the 911 trials are limited. 911 is a pointer to a five digit short code that terminates at a specific PSAP. Location isn't sent, and there are questions as to if call back is even possible. They are typically restricted to a single PSAP, and a single carrier. So although I applaud the industry for trying to move the stake forward, at the same time I fear a false sense of security could be instilled in the general public who doesn't have the technical background to digest what's actually happening. ...more
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Services | By Diane Royer | 22 Feb 2012
12 Communication Trends -Worth your attention and planned action now
Some of you may have seen my blog in Vision 2 Mobile about the Avaya "12 Communication Trends for 2012". The cool thing is that this continues to be a very hot and relevant set of topics for just about anyone who wants to quickly get a perspective on the top communication trends that they should be watching. Actually, I'd say that if you want to get ahead of the game you need to do more than just take in a perspective, you really need to take the next step and assess how these trends are showing up in your business and what the near term and mid range implications could be for you. I'm just as guilty as anyone when it comes to reading very interesting perspectives and thinking I'll come back to that information sometime soon and figure out what I need to do. ...more
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Services | By Diane Royer | 7 Feb 2012
Introducing a New Avaya Services blog - Royer's Services Edge: It's all about the client experience
Change is a constant state for those of us in the communications industry. Technology innovations, shifting market expectations, new competitors. They're just some of......more
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When you're implementing an E911 remediation project, what is the Emergency Response Location (ERL), which is the granularity you are providing to the PSAP? Also, you need to consider, the level of granularity you provide to your internal first responders or security staff. This is where people get confused and don't realize the level of granularity can be different....more
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Electronic communications technologies are transforming the world in which we live. The world of today and the impact on our future is transforming with increasing speed and the lines between online and offline have been erased. We must learn our cyber-civics lessons or risk that our futures will be created by others whose vested interests may not align with our needs. ...more
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This Sunday, Apr. 22, marks the 42nd anniversary of Earth Day -- a global event celebrated around the world. It's a time to reflect on......more
