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Meet the Authors

  • Ajay Kapoor Mr. Kapoor is the Vice President of Professional Services Consulting, Strategy, and Offer Development for Avaya. Previously he was the Vice President of High Touch Support Services responsible for leading a global team of associates that support Avaya’s top clients across all technologies and geographies. more Most recent post: How I Met Ava
  • Allan Mendelsohn Allan Mendelsohn is the Enterprise Collaboration Marketing Director at Avaya. He leads the marketing efforts for cross-portfolio solutions. Previously, Allan worked at Octel, Lucent and Nortel. He has more than 20 years’ professional experience in communications. more Most recent post: Collaborate NOW! Promotion Unlocks Workforce Potential!
  • Asher Powell Asher Powell is a is a blogger at Avaya by day and connoisseur of fine pop culture by night. Her work has been featured on Autostraddle, Bleeding Cool and Stellar Four. You can follow her on Twitter @AsherPowell more Most recent post: Apple Wants FaceTime To Be Skype. That Won't Work.
  • Brett Shockley is Senior Vice President, Corporate Development & Strategy of Avaya Inc. He is responsible for Avaya's mergers, acquisitions, major partnerships, Corporate Strategy, and Emerging Products and Technology which includes Avaya’s Research Labs. In addition to being a driving force behind Avaya technology innovation, Shockley plays a critical role in defining and articulating Avaya’s strategic direction. He is a tireless customer advocate, traveling the world to engage with them and open doors to new opportunities. He is a known innovator with 25 years of experience in the telecommunications industry. more Most recent post: Why Big Data is Key for Unified Communications
  • Bryan Katz is the Director of Technology Planning at Avaya. He has been at the forefront of Internet telephony since its creation in the early 90’s. Bryan holds degrees in Mathematics and Operations Research & Statistics. more Most recent post: Untethered
  • Carl Knerr Carl Knerr is a Services Director responsible for technical readiness and product serviceability. Carl has over 12 years of experience with Avaya, focused in Contact Center. more Most recent post: No, Google is not Making us Stupid
  • Chris McGugan is the Vice President & General Manager of the Emerging Products & Technology organization He has nearly 20 years of experience in the communications industry, and has held leadership roles at Cisco Systems, Motorola, Symbol Technologies and Belkin. more Most recent post: Time to Step Out from Behind the Scenes
  • David Chavez is Avaya's Chief Technical Officer in Avaya's World-Wide Sales Organization. He has 22 years of professional experience, holds 61 patent awards and is responsible for Avaya’s award-winning and market-leading IP communications architecture. more Most recent post: Is Proliferation Federation?
  • Enzo Signore is Vice President of Marketing at Avaya. He is responsible for the development and communication of winning strategies to improve the win rate & positioning of Avaya’s enterprise business communications solutions, including the Unified Communications, Video Collaboration, Small-Medium Enterprise and Contact Center businesses. Prior to Avaya, Enzo served as Vice President of Asia-Pacific Sales and Worldwide Sales Operations for JDSU. He has led Product Management and Strategy at Cisco and ISOCOR, Engineering at Retix and has 25 years of experience in the telecommunications and IT industries. more Most recent post: Apples to Apples: Avaya IP Office 8.1 Beats ShoreTel On TCO
  • Eric Lai is Editorial Director at Avaya. He joined Avaya in Nov 2012 from SAP, where his enterprise mobility blog attracted more than 100,000 readers a month and was awarded Top Corporate Blog by BtoB Magazine. Prior to SAP, Eric was a technology editor and reporter for a decade and a half in Asia and the U.S. He is based at Avaya headquarters in Santa Clara, Calif. more Most recent post: Push-To-Talk Lives! Where a 90s Technology Fits in Today's Unified Communications Landscape
  • Guy Clinch has 30 years of experience in the telecommunications industry. He is the Senior Solutions Manager for Avaya’s Contact Center Solutions group and serves on numerous industry panels and committees. more Most recent post: Coming Soon @IAUG #Converge2013: @Avaya Contact Center Portfolio Strategy and Roadmap
  • Jon Alperin is a 25-year veteran of the telecommunications industry. After joining Avaya in 2001, he worked in corporate strategy and technology, focusing on innovation. Currently, Jon leads the Avaya DevConnect program, supporting developers and independent technology partners creating interoperable solutions with Avaya technology. more Most recent post: 2013 DevConnect Partner Excellence Awards
  • Laura Bassett Laura Bassett is the Director of Marketing for Customer Experience Management and Emerging Technologies groups at Avaya. Laura has over 20 years experience in consulting, sales & marketing, and is a supporting author of Avaya’s Social Media in the Contact Center for Dummies. more Most recent post: Why is VDI such a hot topic in the Contact Center?
  • Mark J. Fletcher, ENP manages Product Strategy and Vision for Public Safety Solutions at Avaya, delivering the roadmap of Next Generation Emergency Services in both the public and private sectors. Fletch was a key author of the NENA MLTS Model Legislation and represents the industry on key initiatives at the FCC, Homeland Security as well as at the State level. more Most recent post: California MLTS E9-1-1 On a Fast Track
  • Pat Patterson Pat Patterson is Director of Services Marketing for Avaya, overseeing marketing strategy and execution for Avaya’s global portfolio of Support, Managed, and Outsourcing services. Pat has over 15 years experience in marketing, channel development, product and service management. more Most recent post: Smile! You just Video called a Contact Center for Support
  • Pierre-Paul Allard Pierre-Paul Allard is senior vice president of Corporate Strategy and Development for Avaya. Pierre-Paul directs corporatestrategy initiatives, including alliances, mergers and acquisitions and analyst relations. Pierre-Paul sits on the Board of Directors of EXFO. more Most recent post: Avaya Helps Major Service Provider Maintain High Customer Service Standards Despite Fierce Storm
  • Praveen Mamnani Praveen Mamnani leads the Mobile Collaboration Solution portfolio in product management. Recently, he drove the innovative Flare Experience and one-X product lines from concept to market delivery. He has over 15 years of experience in delivering innovative products in Avaya, Lucent and AT&T. more Most recent post: "Enterprise....Engage"
  • Rob Daleman is National Marketing Manager for Avaya Canada. He focuses on providing a unique Canadian perspective on emerging telecom trends. Before joining Avaya, Rob was Marketing Manager at Dell. He holds an MBA from the Schulich School of Business. more Most recent post: Friday Afternoon Funnies: Tech That Never Took Off
  • Robin Raulf-Sager Robin Raulf-Sager serves as director of communications for Radvision, an Avaya company, and is responsible for Radvision’s external and internal communications strategy, messaging and execution. She also oversees marketing efforts for the UCI Forum. more Most recent post: 7 Simple Truths about Desktop & Mobile Video Conferencing
  • Sanjeev Gupta Sanjeev is responsible for accelerating the growth of Avaya Professional Services through innovative industry specific solutions and offers that help customer leverage their communications solutions to optimize their business processes. Sanjeev has full accountability for the offer P&L and is responsible for offer management, marketing, partnerships and go to market. more Most recent post: Engaging Customers on Their Terms
  • William Seifert is Chief Technology Officer of Data Solutions at Avaya. His role is to identify strategic technology adjacencies and provide leadership and guidance for new product initiatives and architectures. He has over 35 years of experience. more Most recent post: Avaya Enterprise Technology Forum, Monte Carlo, 4-7 March
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