Zang Goes Global With Support of International Numbers

I’m excited to announce the addition of 57 new countries where the Zang platform is now available. With this expansion, Zang is now available to millions of new organizations and billions of new users from around the world who can add voice and SMS capabilities to their business processes, mobile and web applications as well as their services.

Hundreds of Zang-developed applications are in use today with dozens developed since Zang’s official launch in March. And with 71% of enterprises creating their own mobile apps, many businesses—small and large—are finding the extreme ease of use and utility of Zang a “must have” part of their application development strategies.

Since our official launch this spring, we’ve seen very creative applications and services built using the Zang platform, and that number is just going to grow with global availability. Some of the latest Zang-developed apps available in the Apple App Store today include:

We are thrilled to extend the Zang platform globally and work with organizations that desire to build and deploy communications apps for an endless number of potential use cases. For more information about Zang, visit

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Summer at Avaya through the Eyes of Interns

Summer in the U.S. is winding down. In stores, aisles of beach accessories are quickly being replaced with school supplies and pumpkin-scented candles. We say goodbye to vacations, neighborhood barbecues and, at Avaya, we bid a fond farewell to the interns who have worked by our sides throughout the summer months.

Avaya’s internship program aims to hire the brightest university candidates and set them up to do meaningful work. We do our best to expose our interns to a full range of corporate scenarios and opportunities, resulting in hands-on work experience within a global enterprise.

This summer, interns around the globe have graced our Avaya offices. They’ve contributed to projects that have created revenue, solutions and products. Whether working independently or with colleagues, they’ve left their mark in our Avaya world. Before they pack up and head back to school, we asked three interns at our Santa Clara headquarters to share details about their Avaya experiences. Here they’ve shared their thoughts on Avaya technology, corporate work life and our culture.

Natasha Cougoule is a rising junior at University of California, Berkeley pursuing a B.A. in economics and a minor in Portuguese. While at Avaya, she interned under the marketing operations budget team.

Avaya Summer Interns, NatashaNatasha volunteered to work at Avaya Stadium, home of the San Jose Earthquakes.

My internship experience started before I even stepped in the office when I had my first interview using Avaya Scopia®, our video conferencing solution. The use of Avaya technology became a defining theme of my work in the company. While I spent my summer at our headquarters in Santa Clara, my supervisor worked remotely from Indiana. We regularly met “face-to-face” via Scopia and utilized the service’s presentational capacities to collaborate on projects.

This level of interaction with the technologies offered by Avaya, for both internal and external use, bolstered my experience as an intern on the marketing operations team. Although I didn’t personally have anything to do with building our newest products or presenting them to the market, I was able to follow their development and marketing through the budgets I helped manage.

Beyond the specific responsibilities of my internship, Avaya’s friendly, energetic corporate culture allowed me to engage personally with our Chief Marketing Office Morag Lucey and Chief Financial Officer Dave Vellequette (a fellow Golden Bear!), as well as many of other inspiring coworkers. Even though I gained valuable work experience—more than I could have ever anticipated—what I’ll cherish and remember most are the relationships that Avaya encouraged me to form with my coworkers. I’m so grateful to have spent my summer here at Avaya.


Josh Vellequette is entering his senior year at The Ohio State University studying marketing with a minor in music, media and enterprise. During his time at Avaya, Josh worked under the head of digital marketing.

Avaya Summer Interns, Josh and KielyJosh and fellow co-worker, Kiely, work the Zang Meet up table welcoming guests.

Avaya gave me an experience that will greatly benefit my future in the marketing industry, not only because of what I learned but because it was the perfect time to join the Avaya team. Avaya is a known leader in telecommunication solutions. Being at Avaya for the past few months allowed me to observe the adaptability of the company and the immense effort every single employee gave to position themselves as a hub for technological innovation. I was also able to assist with Zang, a newly launched cloud communications platform service, and learn how to build brand excitement by organizing a meet-up for potential customers.

I loved how I was able to take subjects I learned in the classroom and see their real-life application in the office. Topics discussed in my classes at Ohio State, such as market research and campaign planning, came to life while working under Avaya’s head of digital marketing. Those ideas and definitions that are taught in the classroom aren’t entirely useful unless you learn how to execute them, and Avaya provided the hands-on approach that’s necessary for this industry. Not only do I feel more confident in my marketing knowledge, but now I understand what it takes to be a part of a productive team. I will always be grateful for everything Avaya has taught me.


Mitchell Shapero is finishing his last semester at San Jose State University with a major in business administration management. During his experience, he interned under the marketing communications director.

Four Avaya Summer InternsFrom left to right—Mitch Shapero, Marissa Ohye, Kiely Pieper, Natasha Cougoule

Throughout the internship process at Avaya, I met many awesome people, learned a variety of new things and had fun experiences in the process. From demos to briefings, seeing first-hand Avaya technology at work and being a part of these experiences has been an unforgettable way to begin my professional career. I loved being a part of the corporate culture and seeing exactly how a large business operates. As a diverse and global company, I had the opportunity to meet many new people from different backgrounds. This real-world interaction is something you can’t replicate in a classroom. I want to thank all of the people with whom I worked for an unforgettable summer!


While it’s easy to list the benefits an internship affords a student, we rarely look at the positive impacts it has on the company. The fresh, new perspectives we gain by opening our doors to eager learners is impossible to replicate. Their openness to branch outside their comfort zones and take on any task that’s thrown their way is an inspiring way to work–truly a jack-of-all-trades attitude that we just love at Avaya. I’ve found that their spirits are contagious, uplifting myself and our fellow colleagues.

Natasha, Josh, Mitchell and all of our Avaya interns have excelled in their positions and have raised the bar for future classes. Goodbyes are never easy, and while we’re sad to see them go, we wish all these bright, rising stars the best of luck in their education and future endeavors.


The Zang Forget Me Not Service is Back for Father’s Day!

Father’s Day is on Sunday, and if you’re like me, your dad is many time zones away. So you’ll need to send him something or call him for his special day. Or better yet, both. While you ponder sending a new coffee mug, keychain or summer sausage sampler, consider also sending him a pre-recorded voicemail through the free Zang Forget Me Not service. It’s the very same service Zang launched for Mother’s Day, and we’re doing it again for Father’s Day.

Because you can designate the time for your message to be delivered, it’s great for service men and women overseas who would like to send dad a message back home as well as for fathers who are overseas to receive messages from back home.

What is the free Zang Forget Me Not service, you ask? With the Zang Forget Me Not service, anyone can record a voicemail for their dad before Father’s Day, designate the date and time the voicemail should be sent, then receive a text confirming the voicemail was delivered. The service was created using cloud-based Zang comms platform as a service, which allows anyone to create communication applications and services just like Forget Me Not.

It’s really simple to set up. Just go to and complete four short steps:

  1. Enter your telephone phone number
  2. Enter recipient’s telephone number
  3. Pick the time you would like the recording to be delivered
  4. Zang Forget Me Not service will then call your phone number for you to record, review and approve your message for delivery

The service is free, carrier-agnostic, and available internationally—again making it a nice option for folks overseas. Give it a try today!

Backstory: Zang Forget Me Not Service for Mother’s Day

On May 4, we announced the Zang Forget Me Not Service for Mother’s Day (press release, blog)—a free service through which people could schedule a voicemail to be delivered to their mother. Candidly, the idea was born out of a marketing meeting I, a PR manager at Avaya, attended on April 14 when thinking about what we could do to promote the simplicity, utility and virtually endless possibilities of Zang. And with Mother’s Day around the corner, the stars seemed to be aligning nicely to tie in the one day of the year that the most phone calls are made.

On April 20, I met with the head of Zang product management to run the idea by him. Much to my excitement, his response was, “Yes, that’s something that Zang can do.” Score! Now, it was just a matter of getting the project approved and resourced, which happened over the next few days. When everything was said and done, the development took all of two days, testing and UI “beautification” took another couple of days, and on Wednesday, May 4, the Zang Forget Me Not service was announced to the world.

With just 2 1/2 business days to promote the service, we hit our PR and social media goals and then some. Launching an internationally-available service during a time when several countries celebrated Mother’s Day was quite fortuitous (i.e.: U.S., Canada, India, China, Australia celebrated on May 8; Mexico celebrated on May 10). Interestingly, 55 % of the calls processed came from outside the U.S. –quite a revelation.

The Zang Forget Me Not service for Mother’s Day was a timely demonstration of the power and flexibility of Zang. The PR “stunt” provided a simple and easily understandable example for users to experience what all too often seem esoteric technical concepts. People, especially outsiders to our industry, struggle to understand what cloud, “as a Service” and other buzzwords really mean to their lives. With this easily applied concept, we brought home the realization that there are true productivity enhancing applications available to those who embrace new technologies.

Many of the questions and comments I’ve seen in response to the various blogs that featured Zang Forget Me Not are if we’ll make this available for Father’s Day? Stay tuned!