Helping Navigate the “Perfect Storm”
Federal Agencies Turn to Fabric Networks and Unified Communications for Cybersecurity, Service Delivery, Telework, and Modernization Without Rip and Replace
This year presents a particularly challenging environment with tighter budgets, limited resources, and a Presidential Election. Agencies are looking to take advantage of promising new technologies that speed efficiency and delivery while tapping into their existing infrastructure. In other words, modernize rather than rip and replace. We see government becoming more agile while working under tighter budgets, creating the “Perfect Storm.”
The need for an agile and flexible government has never been as necessary, or possible, until today. Harnessing time and money-saving technology in cloud, mobility, telework, cybersecurity, data center consolidation and the need for real collaboration has created great opportunities for all of those in the partner chain.
For many agencies with legacy ISDN networks, there is no ability to fork lift the entire telecommunications network. Instead, using secured cloud platforms, many agencies are turning to month-to-month OpEx solutions to get the modern solutions that they now need.
Fabric Network Bolsters Cybersecurity
In this market environment, agency, IT managers are looking for fabric network solutions because they offer an upgradeable and sustainable path. Bridging the old and new networks, fabric networks can help make a switch to migrate forward. For instance, when the National Guard recently needed to upgrade its network, they looked toward a software-defined network with four goals:
- Replace their cybersecurity posture
- Modernize and simplify their operations network
- Add the capability and easy access to applications and services on the fly that can meet their mission
- Ensure flexibility and agility as necessary
Just recently, McConnell Air Force Base, located in Wichita, Kansas and home to the Air Mobility Command’s 22nd Air Refueling Wing, Air Force Reserve Command’s 931st Air Refueling Group and the Kansas Air National Guard’s 184th Intelligence Wing, installed Fabric Connect technologies to modernize its network infrastructure that supports 6,000 users.
The new architecture will improve protection against cyberattacks through a unique approach that makes the McConnell network invisible to scanning techniques used to uncover network topologies and develop a plan of attack.
While defending against attack, the Social Security Administration (SSA) planned for its 500 millionth phone call. Each of the SSA’s 1,6000+ offices had been long dependent on a conventional, old-school PBX phone framework nearing end of life. Creating a nationwide network required a cutting-edge IP telephony network to manage its average 400,000 daily calls. The SSA recognized the need to future-proof its system with an impending influx of Baby Boomers coming of age for Social Security.
The SSA was able to streamline and consolidate systems, and cut costs by as much as 50% depending on office location. The carrier-grade, enterprise solution is government-owned and Avaya-managed, end-to-end. It features leading technology, from Network Skills Based Routing to Dynamic Virtual Forward, and gives the agency redundancies that help it support contact centers in four regions of the United States seamlessly. As a result, the agency was able to get through Hurricane Sandy, and major blizzards and storms without an incident. Next step for SSA is to look toward unified communications to deal with plans for an increase in soft phones, teleworking and VoIP capabilities in the near future.
As government agencies evolve and into the 2020’s, innovation will be a must. Rather than focusing on processes, market surveys, and requests for proposals with rigorous requirements, forward-thinking agencies need to consider turning to industry for open and innovative solutions.
Going forward, we hope to provide an overview of how the government can take advantage of best technology practice and solutions in this ever-challenging market environment of limited budgets and reuse of legacy systems. Vendors with vast experience and capabilities in moving government forward have never been more necessary than today.
- What are your top network priorities?
- What trends do you see developing in the second half of 2016?