Avaya Exceeds Environmental Goals Two Years Early

Avaya and the Environment

Avaya may be known for its bright red branding, but it’s making an impression for going green.

In 2009, Avaya declared an ambitious goal … reduce its carbon emissions by 15 percent by 2015.

This reporting year, more than two years early, Avaya has exceeded that goal, cutting its emissions by 25 percent. That’s more than a 66 percent reduction in carbon emissions, compared to the original goal.

Avaya has voluntarily tracked and reported its carbon footprint progress to the Carbon Disclosure Project. That progress includes major triumphs for Avaya, including huge reductions in its travel-related carbon footprint. In fact, Avaya cut travel-related greenhouse gas emissions by 46 percent from 2011 to 2013.

Over the course of this past year, Avaya has showcased its technology as part of the climate change solution at high-profile United Nation events in Warsaw, Poland and Nairobi, Kenya.

While Avaya celebrates these achievements, the company continues to look for ways to reduce its carbon footprint further, reported Sara Broadbent, director of corporate responsibility and EHS.

This summer, an intern from the Environmental Defense Fund (EDF) Fellowship Program joined Avaya to pinpoint energy and cost-saving devices for Avaya’s new Thornton, CO lab site. The EDF representative also worked with Avaya’s data center teams to ensure that customers have a “green Cloud.”

“Climate change continues to be one of the most pressing global issues of our time, and Avaya has taken a major thought leadership position, demonstrating how Avaya’s solutions can make our world a better place,” Broadbent said.

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Avaya Presents at Historic U.N. Environment Assembly

Avaya representatives recently traveled to Nairobi, Kenya, to participate in the first-ever United Nations Environment Assembly (UNEA), the highest-level U.N. body ever convened on the environment.

Along with speaking at the inaugural UNEA, an honor in itself, Avaya reps also presented at the Sustainable Innovation Expo, where they demonstrated how the company’s technologies can assist governments and local communities in reducing greenhouse gas emissions.

The bottom line? Avaya’s solutions are part of the solution. And the company doesn’t need to look far for an example.

Avaya’s implementation of its own telecommunications technology helped reduced its miles traveled by 44 percent–cutting roughly 44 million miles of travel–over the span of two years. From 2011 to 2013, the company emitted 46 percent less carbon dioxide (CO2), the equivalent of taking nearly 2,000 cars off the road for a year.

UNEA Avaya

In the presentation, Sara Broadbent, Avaya’s Director of Corporate Social Responsibility, and Sachin Jadhav, Kenya manager, pointed to customers that have enjoyed similar successes, like 3D Networks, a company that reduced travel costs by $35,000 per person after adopting Avaya technologies.

When climate change leads to climate disasters, Avaya is there too.

“When supporting emergency operations, the technology needs to work every minute of every day. There’s no time to reboot when help is needed, and every second saved saves lives,” explained Broadbent. “This is a key reason why Avaya is trusted to help government agencies when tragedy strikes.”

Most recently, Hurricane Sandy led calls into the New York 311 call center to skyrocket from a daily average of 55,000 calls to more than 250,000 calls. Avaya’s contact center technology proved reliable despite that monstrous 355+ percent increase in average traffic.

And when the Metropolitan Transportation Authority was faced with power outages that impacted millions, they too trusted Avaya. The MTA set up 18 Scopia® virtual desktop war rooms for executive staff to handle the crisis, logging more than 1,000 hours of video conferencing in just three days.

During the UNEA presentation, Avaya also highlighted how its solutions support telemedicine and long-distance learning, while minimizing travel-related greenhouse gas emissions.