Avaya: A Top 25 Employer in Workforce Diversity

Avaya ranked No. 21 on the 13th annual “Top 50 Employers” list in Workforce Diversity for Engineering & IT Professionals magazine, the most widely-read recruitment magazine for engineers belonging to minority groups. This is the first time Avaya has made the list.

Readers chose Avaya as a top pick because they believe the company provides a positive working environment for engineers and IT professionals who are members of minority groups.

Avaya couldn’t agree more.

As a global company with more than 190 office locations (not counting many virtual offices that span the globe), Avaya is committed to fostering a company culture that supports diversity.

“We’re proud to have a talented, diverse employee base that understands and supports different cultures, different perspectives and different ways of thinking,” explained Roger Gaston, senior vice president, Human Resources.

Avaya actively recruits diverse candidates, including reaching out to the Society of Hispanic Professional Engineers, Society of Women in Engineering and numerous veterans’ groups.

In addition to its recruiting efforts, Avaya encourages dynamic conversations around meaningful diversity, such as a robust Women’s Leadership Forum. Recent initiatives like the worldwide #WomenInTech campaign demonstrate the company’s commitment to employing a vibrant, diverse workforce. Avaya is also proud to provide customers with free accessibility options that enable those with disabilities.

“At Avaya, our commitment goes beyond compliance requirements – it is who we are,” explained Stacey Piña, equal opportunity compliance manager. “Avaya’s strategic intent is to create a culture of unity and global community, where every employee feels included, supported and respected. We are a global company in every sense — geographically, strategically and culturally. In the spirit of being a global community, our diversity unites us, and it enhances the quality of our work and our work-lives.”

This may be the first time Avaya has made the list, but it surely won’t be the last time the company is recognized for its deep commitment to diversity.

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Avaya Achieves TSIA Operational Best Practice Certification

On Monday, Avaya was proud to announce that it had achieved the Technology Services Industry Association (TSIA) Rated Outstanding, Assisted Support North America certification for delivering excellence across all significant modes of technical support.

The TSIA’s Operational Best Practices program is a rigorous certification process that inspects the capabilities of an organization across all relevant aspects of their operation on behalf of their customers. Avaya met more than 165 best practices criteria developed by TSIA, received validation by 50 leading technology companies, and passed a rigorous onsite audit conducted by seasoned service executives. This detailed on-site audit ensures that Avaya delivers outstanding customer support at the channel, center, region, and global level.

Winning the award is “a reflection of the hard work and dedication of Avaya’s support organization,” said Mike Runda, Avaya Senior Vice President. “We are pleased that customers can purchase Avaya products with confidence knowing that the highest industry support standards are met and are backed by outstanding quality after-sales with telephone, online case, and email operations support.”

We are proud of the certification, and how it recognizes the quality of service Avaya delivers.

This certification represents the latest in a long line of recognition that Avaya’s services organization has received in the last year:

Current and prospective customers should feel confident that Avaya continues to invest in delivering world-class service that helps them maximize the value of the solution investment.

Follow me on Twitter at @Pat_Patterson_V

13 Avaya Channel Partners You Should Know

As Hollywood enters its awards season, the red carpet is laid out for artists and actors. Beneath the designer clothing and pomp and circumstance is a group of people celebrating excellence within their industry. Avaya has entered its own unique awards season, where partners who played their roles flawlessly are acknowledged as elite and essential contributors to the channel. What the Avaya awards season lacks in paparazzi and long-winded acceptance speeches, it makes up for in commitment to customer focus and innovation.

At this year’s Avaya Executive Partner Forum, an elite group of channel partners joined together to recognize leaders from the United States and Americas International in six key categories.

Without further ado, the winners for the 2016 United States and Americas International Avaya Executive Partner Awards are…

Midmarket Partner of the Year

Growth Partner of the Year

Networking Partner of the Year

Innovation Partner of the Year

Services Partner of the Year

Emerging Partner of the Year

Steve Biondi, vice president of Avaya’s Global Partner Organization shared his deep appreciation for the extended Avaya family with Channel Partners earlier this year.

“They are entrepreneurs,” said Biondi. “They know their business so well, every day you learn something because they just have such a tight grasp on what they need to deliver to their customers, where they can add value and make money and how to have a profitable business. And they know down to the minute what their team costs, what it costs to enable them. It’s refreshing. It really is,” Biondi said.

On behalf of Avaya, we would like to extend a standing ovation to all of our partners who have proved to be truly excellent at their craft.

Related article: Avaya Announces Partner Award Winners at Avaya Engages Event

Avaya Named Among the 100 Most Innovative Companies in Silicon Valley by Thomson Reuters

Innovation is serious business at Avaya. Researchers inside Avaya’s R&D lab filed for 180 patents in the last 12 months—roughly one new patent every two days.

That commitment to research was recognized this week by Thomson Reuters, who named Avaya one of the 100 most innovative companies in the San Francisco Bay Area. We’re in good company: Other Thomson Reuters Top Bay Area Innovators this year include Apple, Facebook, Google, HP, Oracle, Tesla and Yahoo.

“Our engineers go to work every day, dreaming up the technologies that will enable better and more productive human engagement,” said Venkatesh Krishnaswamy, Vice President of Avaya Labs Research. “It’s incredibly exciting to be on the edge of that innovation, shaping the ways we will communicate with one another for decades to come.”

Avaya holds more than 5,500 patents, and files an average of 200 new patents each year. Some of the company’s most important patents include technology that allows workers to extend office calls out to their mobile phone, an innovative method to keep communication lines open during network outages and natural disasters, and a personal assistant that eliminates the need to dial long, complicated conference call numbers.

“Many of our inventions form the foundation of modern business communications,” Krishnaswamy said. “Others are beginning to hit the market now, and will improve communication in the very near future.”

Thomson Reuters selected this year’s winning class by studying the volume and success of patent filings, as well as the relative influence of a company’s patents—measured by the number of times patents were referenced by other inventors.

On a global level, companies that make Thomson Reuters’ Most Innovative list outperform the MSCI World Index in revenue by 6 percentage points, employment by nearly 4.1 percentage points and market cap-weighted R&D spend by nearly 1.9 percentage points.

Read the full report here: stateofinnovation.com/top100innovators