Welcome to the Video-Centric Workplace

I was born into a world of electronics and electrical gadgets. My father, who turned 90 on March 20th, got his start in electronics on a destroyer in World War II, where he served as a radio operator. After the war, he found work at Federal Telephone and Telegraph and spent the last 30 years of his working life at Motorola in Scottsdale, Arizona.

My dad has a little workshop where he taught me the joys of transistors, resistors, and capacitors. I built a Morse code modulator for my eighth grade science fair. As a teenager, I had a pretty sophisticated Ham radio setup complete with a homemade, 40-foot antenna than ran the length of our house. I made extra money fixing broken radios and televisions. Give me a few minutes and I bet I can recall the resister color code.

Despite my love affair with all things electrical, I married a woman who was a technology Luddite. Her aversion to all things electrical carried on well into her adult life and it wasn’t until a few years ago that she began using a computer. Linda is a smart woman, though, and despite a few rough starts, she caught on well enough and can now email, browse, and Facebook with the best of them.

This article originally appeared on SIP Adventures and is reprinted with permission.

However, there were still a few lines she wasn’t willing to cross–the widest of which was video. My job has me on the road quite a bit and I’ve suggested that we use video to communicate while I was away. Nothing doing. Although I’ve moved past my fear of video, she and I are both of the generation that has an aversion to sitting in front of a camera and broadcasting our faces across the Internet.


Everything changed after the birth of our first grandchild. Yes, I am a recent grandfather. Caroline is the cutest thing in the world and even though my son and his wife live here in the Twin Cities, my wife can’t get enough of seeing her little granddaughter.

So, when I suggested that I put a video application on Linda’s Android phone (she finally ditched her flip-phone), she jumped at it. Since my son is of the generation that grew up with video, he was already setup to let grandma see Caroline anytime she wants to. Needless to say, my wife now sees more of her granddaughter than she does of me.

In my professional life, I have seen a similar sea change in people’s attitude toward video. It wasn’t all that long ago that every conversation was met with the same level of discomfort that my wife had. “It’s not something our people want.” “It’s too difficult for my employees to use.” “I don’t want people to see me.”

I now see a major shift in the willingness to learn about and deploy video. In fact, I often don’t even have to bring it up. Enterprises have been thinking about video and are ready to roll it out.

What changed? Frankly, a lot. Video is so much easier to use than it was a few short years ago. It used to be that if a company had video equipment, it only had a couple of people who knew how to operate it. Now, video is built into our PCs and smartphones. It only took my video-novice wife about ten seconds to learn how to make and receive video calls.

Related article: Three Obstacles to Using Skype or Google Hangouts for Business Meetings

People have changed. Millennials like my son and daughter-in-law don’t have the same fear of video that baby boomers like me had. They are as comfortable with selfies and Youtube videos as I am with email and telephones. Every year, these young people make up a larger portion of the workforce and their comfort with seeing and being seen is contagious.

Work styles have certainly changed, too. Companies are embracing the results-oriented, geographically distributed workplace. Project teams are spread out across the country and the world. Room systems, desktops, and mobile devices allow those teams to feel a cohesion that isn’t possible with other forms of communication. We are a visual species and seeing the face of your coworker is important to building an effective working relationship.

Lastly, networks have changed. Switches and routers have been upgraded to be Quality of Service-aware. The Ethernet pipes to our desks have been beefed up. Wireless and 4G are everywhere. It’s easy to overlay video on top of a network ready to handle real-time communication.

Are there still people unwilling to embrace video calls? Of course, but they are quickly becoming the minority. I remember a time when people were wary of instant message. Thankfully, we’ve moved beyond that. If my Luddite wife can fall in love with video calls, I have faith that the rest of the world isn’t that far behind.

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The Virtual Private Network (VPN) is Dying. Here's Why.

A lot has changed since I left college and entered the workforce.  My first “real” job began July 5, 1983 at the company formerly known as Northern Telecom.  My first desk telephone was an analog 2500 set.  I did most of my work on a green CRT (Cathode Ray Tube) screen logged into a PDP-11 via a 9600 baud modem.  There were no cell phones, e-readers, Google, or Microsoft Word.  Heck, in 1983 there was barely a Microsoft.

I don’t want to sound too much like an old geezer reminiscing on a park bench, but I can’t help but marvel at how different things are today.  However, as much as the technology has changed, so has the way I do my job.  My job used to be a place I went to.  If my car broke down, I didn’t work.   If the roads were too icy to drive on, I didn’t work.  If I had to stay home for a repair person, I didn’t work.  I suppose I could have sat down with a pad of paper and wrote PLM code (my first professional programming language) by hand, but that wasn’t very practical.

These days, work is something I do and not a place I go.  I work at home.  I work from airports and hotel rooms.  I’ve worked at my kid’s baseball games and swim meets.  Remember when we used to take sick days?  Now, I just prop myself up in bed and call it my office.  No matter where I am, I have immediate access to email, instant messages, video, and enterprise telephony.  The presence jellybean on my Microsoft Lync client might tell you that I am available, but it doesn’t let on that I am working in a coffee shop in downtown Minneapolis.

Of course, the only thing constant about change is change itself.  It’s true that I have moved from being an office worker to an everywhere worker, but aspects of that are quite different from what they were just a short time ago.

The biggest change for me has to do with three words – Virtual Private Network.  A Virtual Private Network (VPN) is technology that creates a tunnel between a remote device and a corporation’s network.  When I start the VPN on my PC, it’s as if I am sitting in the office connected to the Ethernet jack underneath my desk.   I see no difference in the way my applications run or act upon corporate data.

I clearly remember the days when I would go home, start my PC, fire up my VPN, and start working on the day’s unfinished tasks.  Now, I go home, tuck my PC bag under my desk, pull my iPhone out of my pocket, and get back to emails, IMs, and telephone calls without the use of a VPN.  Yes, there are still times when I need a PC for its screen and keyboard, but even then I rarely start up my VPN.

So, what changed?  How do I gain access to the tools I need without having to connect to the corporate network?

chess king fallen

The King is Dead

A VPN connection secures a device – all of the device.  It creates an encrypted data tunnel between my PC and the VPN concentrator at my company’s headquarters.  In essence, a VPN allows my PC to act as if it is hanging off a very long Ethernet cable.  The upside is that to my PC’s applications, office and home look alike.  The downside is that not only does Microsoft Office have full access to my corporate LAN, so does everything else on my PC.  Any virus or ill-behaved application that sneaks onto my PC has that same unfettered access.

Since this is my work-issued PC, the security threat is the same at home as it is in the office.  However, the same cannot be said about my iPhone.  It’s not a corporate device and my company has no control over what I put on it.  Or how about my personal PC?  I can create a VPN connection on it back to my office and subject my company to anything my kids might have downloaded.

So, what’s a teleworker to do?

The answer is really quite simple.  Instead of securing the device, let’s secure the application and the connection it has back to the corporate network.  In terms of SIP that comes down to three more words – Session Border Controller.   An SBC creates a secure network edge that only accepts and passes SIP signaling and RTP media.  I configure One-X Mobile on my iPhone to point to my company’s Avaya SBC for Enterprise and voila – remote enterprise telephony without having to start a VPN on the iPhone.  It doesn’t matter what else I might have on my mobile device.  The SBC makes sure that only the SIP traffic gets in and out.

This is very similar to how we secure web applications.  The next time you use Outlook Web Access (OWA), make note of the fact that your web browser is using secure HTTP (HTTPS).  Similar to the SIP messages to and from my iPhone, the browser’s stream of data has been secured and not the device the browser is running on.

The benefits of securing the application instead of the device are significant.  My IT department can provide me access to the company’s SIP communications system without having to worry about anything malicious sneaking into the corporate network.  I can load up my iPhone with as many games as I want and not a one of them will get past the SBC.

This holds true for other devices, as well.  An SBC can secure the SIP traffic from an Android phone, iPad, Surface RT, PC, Mac, or any other device that supports SIP communications.  This allows an enterprise to fully embrace Bring Your Own Device (BYOD) while safely managing security risks.

Will there still be uses for VPNs?  Yes, but like modems, VPNs are falling out of favor.  Enterprises are far more security savvy than they were a few short years ago.  Securing applications makes more sense than trying to secure an entire device.  This is especially true since many IT departments have lost control over what their users put on those devices.  They may not be able to control the device or the user, but with tools such as SBCs, they can control the data they allow in and out of their networks.

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This article originally appeared on Andrew Prokop’s unified communications blog, SIP Adventures, and is reprinted with permission.