Webinar: Learn Best Practices Around IP Video Surveillance

Surveillance has come a long way from people in binoculars monitoring from the high ground to the first generation of analog cameras connected to video tape recorders in the 1970s.

Today’s video surveillance technology allows companies to effectively deploy, monitor and manage video streams from multiple locations. This creates complexity in the design of the network carrying the data, sometimes creating video lapses and loss of quality.

In the casino industry, “the eye in the sky” ensures guest safety while monitoring activities in the gaming area. For hotels, it is important to maintain a sense of security to spot unusual activities and prevent incidents. In the transportation and government sectors, video surveillance has been a key contributor to ensuring public safety and studying traffic flow.

IP Video Surveillance Deployment: How We Did It

Please join us on March 6 at 10 a.m. Pacific (1 p.m. Eastern), where we will feature deployment case studies from gaming, government and transportation industries with Avaya’s Director of Network Architecture, Darren Giacomini. Guest speakers will include:

  • Jeff Izquierdo and Charles Lipscomb, Department of Roads and Airports, County of Santa Clara
  • Jonathan Fisher, Gaming Industry Technology Consultant, NextStep Technology Solutions
  • John Runta, Network Planning & Support, New Jersey Transit

Learn how these customers support thousands of video streams concurrently with no video loss and through a new way of networking, make it simpler to deploy IP video surveillance.

Attend the event through the registration page or click on the image above.

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Join Us in Vegas for the Best Dice Roll Ever! #AvayaENGAGE 2017

There was a time when a handshake meant more than a text, when being in the same room meant more than an email. While advancements in communication have made our ability to interact easier, I believe in-person events are still a unique, positive and necessary way to connect with people.

Over the past several months, we’ve been hard at work bringing our Avaya customer and partner events under one umbrella. Our collective efforts will result in the consolidation of the Avaya Technology Forum, International Avaya Users Group and Executive Partner Forum into the single largest gathering of Avaya users everywhere: Better Together: Avaya ENGAGE 2017. This flagship experience—the only big top event we’ll host in 2017—will let us connect deeply with customers. We’ll start meaningful conversations, communicate with empathy and understanding, and respond to their needs with unique and personalized solutions. (Read my recent blog on the importance of personalization in delivering amazing customer experiences.) I can assure you that these types of impactful, memorable and emotional connections cannot be accomplished in 140 characters or less!

When customers join us this February in Las Vegas—the entertainment capital of the world—they’ll be introduced to a thoughtfully constructed agenda designed to engage, enlighten and empower them to tackle real-world business challenges. But they won’t go through the week alone. Our business leaders and subject matter experts will be on hand to humanize their experiences and guide them through their customer journey every step of the way.

With compelling keynotes from our executive team and close to 100 conference workshops, opportunities to expand knowledge, sharpen skills, and hear best practices from Avaya experts, industry visionaries, partners, and business communication peers will be around every corner.

To give you a taste of what to expect, take a look at some of our keynotes out of #AvayaENGAGE Dubai.

More Than 2,000 Customers Can’t Be Wrong!

#AvayaENGAGE is the definitive Avaya training event. And with the timing of this event now taking place earlier in the year, you can bet there will be more than a few surprises, which means you’ll be at the heart of emerging conversations and discussions with key players in our Avaya ecosystem.

I’m personally looking forward to this event, and I hope you’ll join me in Las Vegas, February 12-15. One of the greatest lessons I’ve learned in my career (and I’ve learned quite a few) is when we partner closely together with our customers and partners, we emerge better and stronger. I expect that outcome from #AvayaENGAGE.

Next-Generation Retail Insights from the National Retail Federation’s Big Show 2015

Every year in January for the past century, tens of thousands of retailers and industry representatives converge in chilly (okay, really freezing cold) New York City for the National Retail Federation Big Show. For 4 days, NRF brings together retailers and partners in the retail ecosystem to discuss standards, best practices and latest technologies and research.

It is also a showcase for several key NRF initiatives:

  • The Retail Across America program: A program that highlights the retail industry’s positive impact on the U.S. economy, in terms of employment and business.
  • National Retail Federation Big Show
  • Keynotes from dignitaries like ex-Federal Reserve chair Ben Bernanke on handling of the financial crisis, and a round table discussion from executives from NFL, NBA, NHL, WTA and the German National Team discussing how sports fan marketing can be applicable to retailers.
  • National Retail Federation Big Show
    National Retail Federation Big Show 2015

  • Expo halls and sessions featuring speakers and retailers discussing technology and best practices for retailers.
National Retail Federation Big Show 2015

I spent 3 days at the event and came away with the following observations:

  • Omnichannel customer engagement is a reality
    The shoppers have spoken: We want to browse, shop and get our questions answered anytime, anywhere, in-person or online, on any device, and at our convenience. Retailers need to invest in the process, the people and technology to sell across all channels. It isn’t about “showrooming” or “webrooming,” it’s about shopping.
  • Integrating Web-like experiences in stores
    Customers are interested in replicating the types of experiences they get online in-store. We saw a number of innovative examples, like the Rebecca Minkoff showcase on eBay, and Scala’s digital signage powered by physical sensors in a sneaker display. As shoppers are more comfortable with technology, retailers continue to experiment with technology-driven store experiences.
  • National Retail Federation Big Show 2015
  • Mobility and wireless are king
    The wireless experience now acts as the shopper’s “fifth sense.” While retailers are experienced with manipulating sight, sound, taste, smell and touch, the WiFi experience acts like the consumer’s fifth sense. WiFi is now a crucial piece of the shopping experience, whether it’s through engaging consumers on their mobile devices, giving tablets to employees, or powering mobile checkout and self-service kiosks.
  • Reporting and metrics capabilities continue to grow
    I think the term “big data” is overused. For the past 100 years, retailers have been using detailed reporting to run their businesses. The only difference is that now, the amount of actionable data is hundreds of times more detailed and powerful. From social media data to location data, Web browsing histories, to location heat maps, there is no shortage of new data available to retailers. The key going forward will be to turn these individual data points into actionable intelligence, to increase revenue or operational efficiencies.
  • National Retail Federation Big Show 2015
  • How to fill an auditorium for an 8:30 a.m. keynote
    Donuts. Lots and lots of donuts and coffee. There must have been 20+ staff passing out Krispy Crème in 3 lines as people entered the auditorium for the morning keynote. Great logistics lesson from NRF for any other events in the future. Congrats!

For more information on the National Retail Federation Big Show, please visit bigshow15.nrf.com.

The New Era of Engagement – A Day in Life of an Online Shopper

At the recent Avaya Engages Silicon Valley event, Avaya announced a number of initiatives, including our new engagement strategy, and technologies such as Avaya Engagement Development Platform and Avaya Agent for Chrome.

Avaya Engages Silicon Valley

I would like to share with you the story line for one of the demonstrations featured during the event, the Day in the Life of the Online Shopper. Following the demo, we received a lot of positive feedback on social media, since it featured many of the technologies announced at the event.

Imagine you are a shopper looking for a pair of bootcut jeans. If you had questions about the pants, you could go to the store and have an associate answer your questions, measure and fit you, and complete the transaction.

Now imagine taking that same scenario online. Retailers interested in replicating the high-touch customer experience equip their associates with video so they can help customers through the computer, answering your questions, sharing their screen and helping you complete your purchase.

That exact scenario can now be accomplished with Avaya Engagement Development Platform Snap-Ins like WebRTC, Work Assignment, Context Store, Real-Time Speech Analytics, and the new Avaya Agent for Chrome.

To see this solution in action, please contact your local Avaya representative to arrange a personal demo.

For a deeper dive into the Avaya Engagement Development Platform, read Mark Fletcher’s interview with Gary Barnett, Senior Vice President and General Manager of Engagement Solutions at Avaya.