Why This Developer Thinks Avaya Aura Collaboration Environment Rocks (And Rocks over WebRTC)

Developer platforms are a lot like breakfast cereals: there’s no shortage of them, each claiming to be tastier and better for you – in developer jargon, that would be “slicker user interface” and “more users” – than the next one.
So I understand if your first reaction upon hearing the announcement of the Avaya Aura Collaboration Environment this week was to think to yourself, “Yippee! Another platform,” before looking back down at the WebRTC app you were building.
I think you should take a long look at all of the hard benefits Avaya Aura Collaboration Environment can offer to developers and enterprises building business communications apps. But don’t take my word for it. 
Davide Petramala Esna small.jpg
Davide Petramala is executive vice-president of Esna Technologies Inc., the Ontario, Canada developer of the popular cloud-enabled Esna Officelinx communications and collaboration platform, which has millions of users worldwide.
Esna has been one of the Avaya DevConnect partners working with Avaya Aura Collaboration Environment for the past several months. I’ll share the thoughts of Jeff Thompson, CEO of another Aura Collaboration Environment beta tester, User Events, in a coming blog. 
Avaya Aura Collaboration Environment is a middleware platform that helps developers accelerate building or connecting their apps to the Avaya Aura stack of unified communications and contact center software. When it is rolled out officially later this year, the platform will give developers quick and easy access to tens of millions of users worldwide.
Esna’s developers, who used Aura Collaboration Environment to bring Officelinx to Avaya Aura, are already enjoying huge benefits.
“Avaya Aura Collaboration Environment simplifies things by letting us plug directly into Avaya’s entire set of voice, video and other communication services without any major overhead,” Petramala says. “Where we once had to deal with multiple versions of APIs and products, we can now communicate directly to Avaya Aura Collaboration Environment. This accelerates our development and simplifies the deployment of our solutions.” 
Technical – and Business – Boons
When time = money, accelerating development time is key. But Aura Collaboration Environment’s capabilities also allow Esna and Avaya’s joint customers to “future proof” their Avaya investments.   More and more organizations are moving their core processes and applications like email and CRM to the cloud. As a result they also want the ability to communicate and collaborate directly from cloud based applications like Google Gmail and Salesforce.com.  Through Esna and the Aura Collaboration Environment they can do just that.
Leveraging Aura Collaboration Environment, Esna integrates live communications capabilities like video, voice and IM inside cloud applications. “People want the ability to communicate and collaborate with others regardless of the applications they are working in or the devices they are on,” says Petramala. “By conveniently weaving together communication tools with productivity apps, information workers are not only more productive, they’re happier.” 
“Avaya has the largest telephony customer base today and makes up almost half of our customers,” says Petramala. “With the Aura Collaboration Environment we are better able to address the ever changing communication needs of our joint customers.” 
As with any new platform, Aura Collaboration Environment does have a learning curve. But “for our developers who are experienced with the cloud and Web services, the Aura Collaboration Environment was pretty easy to grasp and understand,” Petramala says.
But what about WebRTC? 
WebRTC has plenty of promise, enabling developers to easily build client apps that mix multiple modes of communication – voice, messaging, video, and more – inside a Web browser. 
But I’d argue that it’s naive to believe that most enterprises will be dumping their existing communications and contact center applications anytime soon. They’ve invested too much money and time in making their sophisticated servers rock-solid, smooth and secure. As a result, WebRTC apps will likely still need a gateway into enterprise communications apps and servers for years to come.
That’s what Avaya Aura Collaboration Environment can provide. Petramala agrees. Aura Collaboration Environment allows Esna’s developers to “access WebRTC services without having to become WebRTC experts,” he says. Simply put, Aura Collaboration Environment and WebRTC “are not competitive,” Petramala concludes. “They are complementary.”
Intrigued? Contact DevConnect@Avaya.com if you want to get more details about the Avaya Aura Collaboration Environment.http://www.esna.com/products/officelinx/index.htm

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A Timely Article About SIP Timers

Some things happen for a reason and some things just happen. Last week I hit a deer and I highly doubt that there was some cosmic reason for the deer to jump out into the road just as I was passing by. It was what it was, and that’s all there is to it.

However, there are other events in my life that feel much more significant and preordained. For instance, in June of 1983 I answered a want ad in the Minneapolis Star Tribune from a company looking for computer programmers.

The company was Northern Telecom and that job started me off on a career that now spans three decades. It’s what sent me down the road of ISDN, digital phones, signaling gateways, contact centers, and now, SIP services, applications, and endpoints.

Could I have done something different for all those years? I suppose so, but as silly as it might sound, I feel as if this was my calling. I truly love what I am doing and cannot imagine what my life would have been like if I took another job and ended up writing payroll or tax software. Yuck.

* * * * *
This article originally appeared on SIP Adventures and is reprinted with permission.

All of this leads me to what I want to talk about today – timing.

I am often amazed at which of my blog articles become “best sellers” and which ones practically die on the vine. I have written about all sorts of subjects, but believe it or not, my top two blogs both have to do with SIP timers.

Every day, people will click on Understanding SIP Timers Part I and Understanding SIP Timers Part II.

In fact, Google ranks me very high when it comes to Timer-B and Timer-F. You don’t believe me? Search for “SIP Timer-B” and look who shows up near the top of the list.

Timing is important in all aspects of life, and it’s very important with SIP. It’s important how long a user agent client is willing to wait until an INVITE message receives a response message. It’s important how long a registration or subscription will last.

As I explained in Understanding SIP Timers Part II, the Expires header is used to indicate the number of seconds a message can be outstanding.

For instance, if I put an Expires of 60 into an INVITE, that INVITE will timeout after one minute. As someone who hates listening to endless ringing, I see the value in automatically timing out calls that aren’t answered quickly.

SIP timing also has value outside of improving the user experience. Consider how a firewall permits a trusted application to open an IP pinhole for the traffic of a particular protocol. For security reasons, that pinhole will close if it goes idle after some period of time. Expires comes into play here, too.

An analog terminal adaptor (ATA) supports analog telephones on a SIP call server — the call server sends SIP to the ATA and the ATA converts SIP to analog signaling. Since analog phones can’t send REGISTER messages, that ATA does that on their behalf.

If there is a firewall between the ATA and the call server, that ATA needs to be aware that the SIP pinhole will close if messages stop flowing through it. To prevent this from happening, the ATA will ensure that registration expirations are shorter than the firewall timeout value. This way, even if phone calls aren’t made or received, the pinhole stays open.

In real life, I have seen ATAs use registration expirations of 60 to 120 seconds when firewall traversal is required and one hour when it’s not.

If you were to trace the SIP traffic on an Avaya system you will see that Avaya telephones set a fairly short Expires value. This allows them to use REGISTER for registration as well as a “here I am” message.

The distributed nature of SIP adds a new level of complexity when it comes to managing a network of SIP servers and services. It’s not like the old days of the monolithic PBX where one central brain controlled everything. SIP allows for intelligence to be shared amongst a collection of loosely connected servers.

However, those servers might need to know who is running and who is not at any given point in time. It’s also certainly useful for an administrator to be able to look at a maintenance console and see which elements are “up” and which are “down.”

SIP timing comes into play here, too. Since there is no SIP ping message, applications will periodically send OPTIONS messages to query the state of another element. You don’t want to flood the network with too many messages, so a reasonable timeout value should be chosen to balance the need to know with network bandwidth considerations.

Subscriptions are time-based and Expires headers are put into SUBSCRIBE messages, too. The rule of thumb is that a subscription should be refreshed halfway through the expiration time. This will ensure that it doesn’t unexpectedly disappear.

So, there you have it — three timely blog articles about SIP timing. I hope this one proves to be as popular as the previous two.