Great infographic! Love the Dino theme. How about the fact that oftentimes, customers are put on hold for a rather long period of time? I'm sure quite a few have nightmares about the on-hold music of whichever company they tried to reach.
Infographic: Why Bad Customer Service Bleeds Your Company Dry
“Have it your way,” has been Burger King’s motto on-and-off for the past three decades. No matter what you think about the food (my thoughts: great french fries, and great memories eating their chicken sandwich growing up) the slogan is a classic. It orients Burger King, its 34,000 employees, and its nearly 13,000 franchised restaurants, towards a common goal: treat the customer right.
Good customer service also should revolve around giving the customer what they have paid for, constant boundary pushing brought on by competition can often mean that customers get far more than they effectively paid for, this can also lead to poorer customer service due to unreasonable expectations. good service or over service??
I really don't understand business who doesn't give so much effort in their customer service, the fact that it's the key to company's success. Bad service experience can lose a big profit, unhappy customers tell stories, and that will soon cost your business. With a better interactions and competent staff, this will reward you loyal customers and great opportunity. Don't wait for someone to post a bad review on www.takethisjoborshoveit.com, and lose more customers.
I really liked the info-graphics, really funny but sadly, it's true most of the time. Customers already risked too much by trusting and patronizing your brand and reaching your customer service line should not be an added burden to them. In today's technology, we have a lot of CRM software's' that would give us a lot of data about customer engagement, let's take for example the rise of cloud based software's. But no matter how big the data is, if companies don't know how to interpret those data's and put them into action, it's still useless. Customers will still continue experiencing horrible customer service.
Reducing customer effort is critical to improving the customer experience. You don't to make it hard for someone to do business with you; it's hard enough to get business as is!
Customers are company's greatest assets. Without customer, company won't succeed. Most of the time, customer chooses company with great service. Therefore, it is important that all companies must implement great customer service in order to attract more customers.
No legitimate business consciously wants to give bad customer service, yet it's so easy to fool yourself into thinking you're doing a good-enough job. Yet, when it's well-known that keeping customers is far cheaper than winning them, it's crazy that companies don't invest more. I guess it's all related to the mentality that spawned the expression "The best defense is a good offense," rather than vice-versa.