Avaya TechTalk 006: NG911 with VPI

By Guy Clinch

Now Playing: Avaya TechTalk 006: NG911 with VPI

Avaya Tech Talk host Guy Clinch interviews Patrick Botz Vice President of Workforce Optimization with Voice Print International, Inc. VPI is an active participant in the National Emergency Number Association’s NG9-1-1 Planning Committee and testing at NENA’s Industry Collaboration Events. Guy and Patrick discuss the impact that Next Generation 9-1-1 is having on communications recording, what to look for in a new recording system, and more about VPI’s solutions for government and public safety agencies.

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Avaya DevConnect Compliance Tested Solution – VPI CAPTURE

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Transcript:

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Good day all! Guy Clinch here, advocate for the government customer in Avaya’s product development organization. Welcome to this week’s episode of Avaya Tech Talk. Tech Talk is designed to highlight the robust and growing community of Avaya technology partners and the unique solutions that they participate with Avaya to provide to government customers across the globe.

Today we’re pleased to be joined by Patrick Botz, Vice President of Workforce Optimization with VPI. VPI has been one of Avaya’s longest standing DevConnect partners a member of the Avaya Developer Connection program since 2002. VPI is also an active participant in the National Emergency Number Association’s NG9-1-1 Planning Committee and testing at NENA’s Industry Collaboration Events. We’ll be discussing the impact that Next Generation 9-1-1 is having on communications recording, what to look for in a new recording system, and learn more about VPI’s solutions for government and public safety agencies.

Welcome Patrick!

Patrick-Botz_VPI

Thanks for your invitation and introduction Guy. As always it’s a pleasure to be here.

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Public Safety Emergency Communication centers are known for the use of many different proprietary technologies, specifically developed for use in emergency response process. How is this changing due to Next Generation 9-1-1 standards and how is it impacting the communications recording function?

Patrick-Botz_VPI

That’s a great question Guy. Next Gen 9-1-1 is one of the most significant changes we’ve seen in the public safety industry in years. The functional specification for the NENA i3 solution 08-003 calls for standardization of all multimedia communications, technologies and processes to enable more efficient and faster emergency response. PSAPs (or Public Safety Answering Points) must be updated to be able to receive and log any form of communication in use by today whether it’s voice, text or other media. And they must be able to accept new forms of evidence from the field, including mobile photos, videos and SMS messages that will be delivered via the SIP protocol standard over the Emergency Services IP Network – or ESiNet for short. To accommodate these specifications, technology vendors, including recording providers, are required to standardize their architectures, interfaces and communication protocols, so their technologies can readily share and exchange information with other agencies when needed.

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That’s very interesting Patrick. Where do VPI’s recording systems fits within the NG9-1-1 communications infrastructure.

Patrick-Botz_VPI

Recording systems actually play a significant role in Next Gen 9-1-1. Regardless of call media type being transferred – whether it’s via phone call, text, video or IM – the media is converted to SIP signaling within the originating network. Then, it travels through ESInet and is routed to the appropriate i3 PSAP. There, the Emergency Call Routing Function queries an Emergency Services Routing Proxy such as Avaya’s Aura ESRP to determine which PSAP to route the call to. Once the call media has arrived to the most appropriate PSAP, VPI’s call recorder captures SIP Invite packets from the ESRP and begins recording media and logging events. When a call is completed, a SIP BYE event terminates the recording of the call. And at that time, associated call data attributes, such as location information, are recorded and logged into VPI’s database and then authorized users are able to access recordings via a centralized, browser-based interface.

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What are the mandatory elements of a NG9-1-1 recording system?

Patrick-Botz_VPI

That’s an excellent question that we get asked a lot. VPI recording technologies have been developed on the principles of open, service-oriented architecture from the ground up since 1994, encompassing non-proprietary hardware and software elements as well as application services and processes between them. This is the first mandatory requirement per NENA’s i3 specification. The system must be capable of recording analog, TDM, VoIP, radio, wireless calls and SIP-based media including SMS text, email and instant messages, streaming video images into standard file formats – and all in the same system. The recorder must be also capable of collecting data attributes from the ESInet such as caller number, date stamp and location information bundled in the SIP signaling; CAD (Computer Aided Dispatch) data such as incident ID, type, and severity; and case processing data such chief complaint, scene and victim information and caller safety. If the call is transferred to another PSAP location, the recording system must continue to record and track the call. And for security purposes, the recorder must authenticate all voice and data communications.

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Do you have any final thoughts that you’d like to leave with our global community of Avaya customers and partners?

Patrick-Botz_VPI

Yeah, thanks. NENA is planning on releasing a final version of the 08-003 i3 specification later this year. With this in mind, our VPI CAPTURE call audio, text and data recording solution has been designed to enable government agencies to take full advantage of the i3 network vision. To learn more, you can visit us online at www.VPI-corp.com/PSAP, or feel free to reach out to me directly at anytime at 800-200-5430. On behalf of all of us at VPI, thanks for your time today.

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Thanks for joining me here today on Avaya Tech Talk. You can subscribe to our episodes on iTunes and follow us on Twitter hashtag #APNpodcast.

Talking Tech, this has been your host, Guy Clinch the advocate for the government customer at Avaya!

Dear Listeners,

I’ll be honored if you chose to follow me on Twitter @gclinch check out my professional profile on LinkedIn and subscribe to my podcasts: http://AvayaTechTalk.com.

Warmest regards,
Guy W. Clinch

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