"Come on baby light my fire" has more meaning than just lyrics to a great old song.
We know things are getting more complex with application integration. mobile device management, social integration and UC integration... the list goes on. Things are - heating up.. But what's an IT leader to do when pressures are mounting? Resources are scarce and CAPEX budgets are capped.. Almost 90 percent of companies nowadays are telling us they're doing something within the realm of managed and hosted services.
When I chatted with Nemertes Research analyst Irwin Lazar, he pointed out that this increase in managed/hosted services trend is increasingly important - especially when you look at how companies are planning for growth. (Have a listen to what Irwin Lazar has to say about this in our communication trends video about Managed & Hosted Services.) We discuss how nearly 40 percent of companies are adding more services. Not only are folks raising the roof in a positive way about Managed Services, CIO's are lighting a fire within their IT teams to get more creative about the mix of managed services support.
If you're concerned about managed services and if you haven't really looked at them carefully, our advice is to take a hard look now.
Important success metrics include cost of IT per employee, revenue per employee, and IT spend per employee. All of these metrics tend to correlate positively with higher use of managed services. So, companies that outsource the day-to-day support operations of their applications tend to spend less per employee and have higher success metrics.
Being able to leverage third-party services shows significant financial and operational benefits in this day and age, where talent is so hard to find. So, are you waiting for someone to light your fire - baby?
Don't miss our 12 Communication Trends White Paper. Also, if you have a chance, come join me at the Avaya Webinar on ROI and Enhanced Collaboration, hosted by Paul Korzeniowski, contributing editor at InfoWeek and George Humphrey, Director, Global Strategy and Product Line Management for Avaya's Managed Service on June 20 at 2:00 pmET.
Then maybe we can light your fire? Let me know your thoughts. What's lit your fire lately?