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NG Emergency Services Goes Global

Although the numbers 911 are somewhat centric to North America, emergency calling is something that happens worldwide. If you look for “Emergency Telephone Number” on Wikipedia, you’ll find a fairly long list of two, three, four and even five digit emergency numbers.


In the European Union, the digits 112 have been recognized in all member states, and EENA, the European Emergency Number Association, is considered the sister organization to North American-based NENA.

This past week EENA released the first public version of the Next Generation 112 Long-Term Definition standard which is also known as the NG112 LTD. One of the key initiatives of EENA, to ensure global interoperability, was to reuse existing standards as much as possible. Particularly, the NG 911 work from NENA was adapted to be applicable to European Public Safety Answer Points, and to find a long-term architecture for European Emergency Services. Voluntarily, this document remains very close to the NENA i3 standard.

Hannes Tschofenig, who has been drafting the standard since 2004, and chairing the EENA NG112 Technical Committee since 2009, stated “this is undoubtedly a key milestone reached. Europe was lacking such a reference document and hence we are proud to be able to release the NG 112 LTD today”. According to Christina Lumbreras, EENA Technical Director, the NG 112 LTD “is a crucial document for the future of our emergency services and for the safety of European citizens. We are grateful to our NG 112 committee members and to our friends at NENA”.

Similar to NENA i3, the NG 112 LTD will be a living document that will be updated to include new standards and specifications as well as cope with the rapid emergence of technologies within public safety. This week in Riga, Latvia, during the EENA EU Emergency Services Workshop 2012, the NG 112 LTD standard will be presented and a hot topic.

I’ll be getting a plane Sunday afternoon and flying over to Riga, with a short layover in Moscow, and barring any technical glitches I will be reporting back with some interviews and quotes from our Public Safety Associates abroad.

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Until next week. . . dial carefully.

Be sure to follow me on Twitter @Fletch911


Mark J. Fletcher, ENP, is Avaya's Chief Architect for Worldwide Public Safety Solutions. With a telecommunications career spanning three decades, his role is to define the strategic roadmap and deliver thought leadership for Avaya's Next-Generation Emergency Services solutions. In the U.S., he represents Avaya on the NENA Institute Board, and is co-vice chairman of the EENA NG112 Committee in the European Union. In Washington D.C., Fletch contributes technical guidance to various committees at the Federal Communications Commission, dealing with Optimal PSAP Architecture and Disabilities Access. more

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